- 28 August 2017 at 3:15 pm #118868
I viewed and put deposit on a used car. The dealer at the time said there was a fault but would be repaired before releasing the car. I agreed to purchase on this basis. I collected the car 10 days later and after a few miles the engine light came on.
I called and they came to collect it and then nothing. I contacted them 3 days later to be told someone would contact me, they didn’t. I had also been told I’d get a 3 month warranty by email, but despite reminders didn’t receive it.
I thought about it and decided I wanted a refund as had lost all faith in them. I outlined all details and asked for full refund but up to now not had a response. What do I do in this situation? I don’t want the car as I don’t trust them. Thank you.
- 2 September 2017 at 11:56 am #119348
Hi Sam. If the dealer is not responding to phone calls and emails, you will have to go down there and speak to them in person.
If you are rejecting the vehicle under the Consumer Rights Act, you will need to put your formal rejection in writing. Given their lack of response, I’d be handing this to the general manager/dealer principal in person.