Hi I’m in a tricky situation and need help.
I recently decided my current hire purchase vehicle was financially no longer worth keeping. I havnt got the best credit but knew it was worth searching for a better finance deal elsewhere.
I started to look online for car finance, a few declines due to my credit as expected. I then applied with Zuto who started to process my application.
They noticed on my credit file my previous car finance and I explained that I’m seeking a new car before voluntarily terminating my agreement which I had the right to do so.
I was advised by Zuto I would have to voluntarily terminate my precious agreement first before approving my new finance application.
I didn’t like the sound of this because I knew I would be without a car and I double checked with Zuto that this application will definitely be approved once I terminate my previous agreement in which they said yes.
So I voluntarily terminated my previous agreement, nothing outstanding, just awaiting the final settlement letter.
I’m now being told by zuto after giving up my car bythat there’s another problem with my income as I just stated a new job and they can’t help me.
So what now? I no longer have my car due to miss leading information by Zuto.
Can I ask for my previous car finance agreement to be reinstated? It only been 1 week.
Should I make a complaint against Zuto and who to?
All I know is I feel conned, I gone by a company’s instructions and done what a lender has asked but now because they hadn’t done there checks properly, im without a car and slim chance of getting finance elsewhere.
Hi Dean. You are unlikely to be able to reinstate your previous finance now that you have formally terminated the agreement, but you can contact the finance company and see what they say. If they haven’t processed your termination yet, you may be able to get them not to go through with it.
As for Zuto, there’s probably not a lot you can do unless you have any written evidence of them misselling a finance product to you.