Forum Replies Created
Hi Paul. You are correct that the 20 days that the dealer had the car would be added to your initial six months, but you are still well beyond that.
That doesn’t mean that you can’t reject the car now, but it does mean that the law shifts from being in your favour to being in the dealer’s favour.
Hi Debbie. If the car came with a warranty, he can see if it would be covered under that (used car warranties are quite specific, so it may not be covered).
He can reject the car under the Consumer Rights Act, but it may be difficult to win that argument with a wear-and-tear item like a clutch.
Hi Andy. If you are rejecting the car under the Consumer Rights Act within 30 days, the dealer is obliged to refund the full purchase price of the car. He is not obliged to refund any additional expenses.
If the car does not have a warranty, you are obliged to pay for any repairs he undertakes. You can take it elsewhere to be repaired if you prefer, but it will be your expense.
- 1 December 2017 at 5:29 pm in reply to: we have a customer who purchsed a car a car 11 weeks ago,it had a couple of prob #124620
Hi Janice. The customer is outside the first 30 days, but inside the first six months. Once they formally inform you that they wish to reject the vehicle, you are entitled to one chance to fix the problem.
If you agree to the rejection request, you are entitled to reduce the value of the refund based on the customer’s use of the vehicle.
I would suggest you speak to a firm like Lawgistics, which specialises in providing legal advice for traders.
Hi Ming. The dealership is responsible for the condition of the car it is selling. If you want to reject the car, you reject it to the dealership not the MOT testing station.
A dealer will not sue you for a negative review on Google. It sounds like they are simply threatening you in an attempt to make you go away. Since the dealer has engaged legal representation to reply to your concerns, you would be advised to get your own legal counsel.
Hi Lorna. Regardless of whether you’re spending £1,000 or £100,000, you will have a much better chance if you follow The Car Expert’s Ten Golden Rules for buying a car:
The outstanding finance is most likely to be the dealer’s own finance on the vehicle (car dealers rarely own their own stock, as they don’t have hundreds of thousands of pounds available to do so), but it’s definitely worth getting confirmation of this.
You will basically have to keep hassling the dealer and become (within reason) the most annoying person in the world until they get the warranty paperwork completed. If you don’t keep chasing them, it will almost certainly slip through the cracks.
If you are not getting anywhere with the dealership, call their head office (if they are part of a dealer group) and/or Vauxhall’s head office to make a formal complaint.
- 30 November 2017 at 12:08 pm in reply to: VW Golf or Honda Civic or BMW 1 Series – max price £2000 #124452
They are all reasonable cars, so you need to pay close attention to service history and condition. As a rule, Honda is one of the best brands in the world for reliability and the Germans have relatively poor records, but every car is different and it will depend a lot on how it has been looked after up until now.
With the Volkswagen or Audi, you should check to see if they are affected by the Dieselgate recall scandal. If they are due to be recalled, or if they have had the ‘fix’ applied, I’d steer well clear as there are too many reports of problems with these vehicles.
Sounds are difficult to argue, and the screen going blank is not a fault that stops the car from being driven from A to B. So the Consumer Rights Act may be a difficult path to go down unless the car is unable to be driven.
You may be better off pushing MG to replace the car with another one. If the dealer is not being helpful, take up the matter with MG’s head office.
Hi Ray. Have a read of our article about Voluntary Termination – your halfway point is half of the Total Amount Payable, including the balloon. So it will be a lot later than halfway through your 32 months, and will probably be somewhere closer to 26 months or so at a guess.