Used car warranty– the law and your rights

Car buying advice Car ownership advice

If you are looking at buying a second-hand car, there can be considerable confusion as to what to expect in terms of a used car warranty and what your rights are when something goes wrong.

At one end of the spectrum, you will have cars advertised as still being covered by their new car warranty, while at the other end you will see cars being advertised and sold with no warranty given at all. In between is a bewildering variety of used car warranty offers which have different meanings and consequences for car buyers.

In this article, we will look at the different types of warranty offered on a used car and what protection you can expect – even if the car is sold without any warranty.

Your statutory rights on any used car

Many buyer confuse warranties with their legal rights, but they are two different things. Any used car purchase by a private individual from a trader is covered by the Consumer Rights Act 2015, which gives you recourse to reject the car if it is not as described or is faulty. You are also covered by the Road Traffic Act 1988, which says that it is an office for a trader to sell an unroadworthy vehicle (unless the buyer has no intention of driving it on the road in its present state).

It does not matter whether the car you are buying is priced at £500, £50,000 or £500,000; if you are private individual buying a car from a trader then you are covered by the Consumer Rights Act. This rights cannot be waived in return for a discount or any other offer.

Although there is no specific legal description, a faulty car is generally considered to be a car which is not roadworthy and/or not safe. Secondary issues, like a broken stereo or paintwork problems, are generally not acceptable reasons to reject a car under the Consumer Rights Act.

Used car warranty – tow truck

If you are arguing with a trader over a rejection and end up taking your case to court, the judge will take things like age and mileage into account when considering whether a fault is considered significant enough to reject the vehicle, so a ten-year-old car with 100,000 miles on the clock will be given considerably more leeway than a three-year-old car that has done 20,000 miles.

The key thing to remember if you are considering rejecting a used car is that “a car with a fault is not necessarily a faulty car” (The Car Expert, 2017).

Warranty on a used car

A warranty is a form of additional insurance cover against certain faults, over and above your statutory rights. It does not override or replace your rights under the Consumer Rights Act, but it covers a wider range of faults which would not be acceptable reasons for rejecting the car altogether.

There are a few different types of warranty which may apply to the used car you are buying, and it is important to know which applies to you.

New car warranty

A fairly new used car (less than three years old) will almost certainly still be covered by whatever is left of the manufacturer’s new car warranty. This is the best kind of warranty, as it is usually fairly painless to make a claim via a franchised main dealer. The car has to be serviced on time, every time, for the manufacturer’s warranty to be valid, but you don’t have to have the car serviced by a franchised dealer thanks to EU law. After Brexit, who knows?

Most manufacturers offer a three-year warranty on their new cars, but some offer more. Many also offer extended warranties at extra cost, but be aware that these may not offer the same terms and benefits as the original warranty.

Approved used car warranty

Approved used car warranty - Toyota

Main dealers of big brands will also usually have an “approved used car warranty” of some sort, usually for 12 months. These are often branded as a manufacturer warranty, but are mostly managed and underwritten by a third party insurer on behalf of the manufacturer or dealer.

Often this type of warranty has an attached requirement that the car has to be serviced by either the selling dealer or another franchised dealer for the warranty to be valid. This is enforceable, unlike the new car warranty, as the warranty is not actually provided by the manufacturer.

Aftermarket used car warranty

The majority of used car traders will offer some form of warranty on their cars, but the value of these warranties vary massively. Some are branded products offered in conjunction with a breakdown provider (like the AA or RAC), but again they are actually managed and underwritten by a specialist insurance company.

The term offered may be a week, a month, a few months or a year, and there will be very specific areas which are excluded from the warranty cover. There may also be a specific process for claiming on the warranty; some will require you to get authorisation from the warranty company before proceeding, while others may require you to pay for any work up-front and then reimburse you afterwards if your claim is approved.

It is very important to read the fine print on any warranty, but especially so on an aftermarket product as the terms and conditions will vary significantly on different warranties. Much better to know how it works and what is covered before you have a problem then when you are standing in a garage arguing over who’s paying for your car’s repairs.

Older/higher-mileage/cheaper cars tend to be offered with warranties that cover significantly less than those offered on newer/more expensive cars, so beware.

No warranty at all?

It is not illegal for a trader to sell a car without a warranty, and this is fairly common on very cheap used cars (less than a couple of thousand pounds). Unlike your statutory rights, a dealer can offer you a discount in return for waiving the warranty. However, you should be very wary of any dealer who makes this offer, as it is making you financially responsible for any fault which occurs in the car but is not significant enough to warrant rejection.

The dealer’s argument is usually that if you bought the same car privately then there would be no warranty provided, and it makes it impossible for a dealer to trade profitably on a cheap car if they have to provide an expensive warranty on a cheap car. By taking off the warranty, they can pass on the savings to you. Only accept this if you are feeling very brave.

Ask questions about the warranty being offered

When buying any car from a trader, it is important to ask about the used car warranty being offered and exactly what it covers. Don’t accept being brushed off or being told that you’ll be given a booklet when you pick up the car. Get proper answers and ask for a copy of that booklet before you agree to buy the car.

Beware of a trader who writes “no warranty” on a sales contract without any prior explanation. If a warranty is not offered, you need to make sure you find out about it before reading it on the contract. Although it’s not illegal, it is sneaky and it’s usually a sign that the dealer hasn’t been completely up-front with you about the vehicle’s condition.

There are other tricks a dodgy trader will try, such as writing “spares or repairs” or “trade only” somewhere on the sales agreement, and you need to be on your guard for such behaviour. We will be looking at this next week at The Car Expert.

With any other of buying a used car, it is your obligation as a buyer to make sure you ask questions about anything you are told, and don’t simply take the salesman’s word at face value. Once you sign a contract, you are legally committed and it doesn’t matter what you’ve been told verbally. So make sure you understand exactly what you are paying for on a used car warranty or it may not be worth the paper it’s written on.

Stuart Masson
Stuart is the Editor of The Car Expert, which he founded in 2011, and our new sister site The Van Expert. Originally from Australia, Stuart has had a passion for cars and the car industry for over thirty years. He spent a decade in automotive retail, and now works tirelessly to help car buyers by providing independent and impartial advice.

54 Comments

  1. I bought extended warranty for the car i bought in Dec to run once the manufacturer warranty ran out in July. However some idiot hot me which wrote my car off. I went to cancel the policy and was told that i was entitled to nothing back. Spoke to the reputable dealer and told the same. Even though i was told i could cancel by the sales rep at the dealership! Disgusted

  2. Stuart Masson

    Hi Amanda. It will depend on what your policy says – not what the sales rep told you verbally.

  3. Hi,

    I bought a used car from a garage, had it 40 days and done about 300 miles and the clutch has gone. When purchasing the car, I questioned a funny sound the clutch was making but was told it needed some lubricant and it’s fine. Test drove a car thought nothing of it because I don’t know much about cars. The garage now is refusing to help as it is not included in their guarantees. Do I have any legal rights as a customer? Many thanks for help

  4. I bought a second hand car in December 2016 couple weeks later the car stalled took it back to dealer he said couldn’t find the problem to bring it back if it happens again then the management light came on so he then had it for nearly a month he said it might be thermostat housing so changed that finely got my car back 3 days after my car stalled again he said to bring it back I then rejected the car I phoned the finance company they said I would have to get a diagnostic test to prove he couldn’t find the fault where do I go from here

  5. Stuart Masson

    Hi Marta. It’s potentially a difficult one, as a clutch is considered a wear & tear item. However, given that you queried the clutch during the sale, you should be able to make a claim for rejecting the vehicle. Your chances of success may not be great, however.

  6. Stuart Masson

    Hi Elizabeth. You will need to work with the finance company, as ultimately it’s their car rather than yours at this point. If they want a diagnostic test to help proceed with the rejection, you will need to arrange this. I’d speak to them again to find out exactly what they need in detail, to make sure you are not wasting your time and money on something which won’t help your cause.

  7. I agreed to by a 2009 vehicle that has been modified and was told by the dealer that the warranty they sold covered modified vehicles and I have this in writing from them. I spoke to the warranty provider today just to double check (stupid me should have done this at the beginning I know!) and they assure me 100% that the warranty would be void. Would the warranty be considered part if the conditions of sale? Could I use that as grounds to withdraw and get my deposit back?

  8. Stuart Masson

    Hi Dawn. Yes, you could argue that you have been mis-sold if you do not have the promised warranty. Alternatively, the dealer could provide you with a warranty from another provider instead.

  9. I bought a car for £1300 2 & half month ago. The car is in limp mode with air intake leak fault on intake manifold. The dealer has asked me to pay 50% of the repair bill I have disagreed due to the vehicle being dangerous. I bought it from a large dealer who has 2 sites dealing in prestige cars

  10. Stuart Masson

    Hi Colin. If you have a used car warranty, you should refer to that – or call the warranty provider – to see if they would cover the issue.
    If you don’t have a warranty, then the dealer offering to pay 50% of the bill is probably quite good. Plenty of dealers would refuse to pay anything, especially if the car was only valued at £1,300 to start with.

  11. Hi Stuart, we just yesterday bought a used car from a trader. It is a Seat Leon, 2006, 103 000miles for £2000 –
    market price. the car seemed ok and we drove it home almost 80 miles carefully it did not show any particular problems – the trader said it stayed without being used for 3 weeks so to be careful with breaks. when we arrived home after 40 -50 min the kids noticed the smoke coming out under the hood. we ran to open it and saw the fire. it took us a couple of minute to put out the fire. it looks the ignition coils got fire and some wiring burn off… we called the trader who was not happy to speak to us saying that if that happened on the road it would be a case but as it happened at home he has no responsibility. Is it true? we have 3 month warranty from him (for £500) but it will hardly cover all the damage. what can we do?

  12. Stuart Masson

    Hi Stela. I’d say that it should be a pretty good reason to reject the car under the Consumer Rights Act. No idea what the dealer is talking about when he is saying that it doesn’t matter because it happened at home.

  13. hi Stuart, thank you for your answer. I will try to call the dealer today to speak to him again. as it is very disappointing to pay for a car, road tax, insurance – and now to remain without a car and money. and we really need a car.

  14. I paid £4500 for a car 3 months ago, whilst driving this home from the garage a throttle light came on the dash I didn’t really think much of this and although I let the garage know about this they did not respond, knowing I had 6 months warranty left I figured any issues I could get them repaired for free anyway.
    It’s now nearing the end of June I have half my warranty left and have finally managed to get a diagnostics done, the error code is P0046 turbo problem, the garage also say the engine management light has been disconnected, they say the car is not fit for purpose.
    The warranty is third party and I don’t think the turbo is covered, this too is a costly problem, with the car still in warranty period are the garage obliged to give me a full refund, I’ve tried contacting the garage for weeks but no response

  15. Stuart Masson

    Hi James. Given that you are beyond your first 30 days, the dealer is allowed to have one chance to repair the car before you can reject it under the Consumer Rights Act. Had you acted quicker, you could have rejected it without giving them the opportunity to fix the problem.

    You have also continued to drive the car for three months, despite knowing the warning light was on, and that will make it more difficult to reject the car or make a warranty claim.

  16. My daughter bought her first car at the end of february from a used car dealer with a 30 day warrenty. The car is 2012 and she paid £6000 for it. However its now started grinding and crunching when putting it in 3rd gear. Been told by a garage its most likely the syncro in the gearbox. a massive job and high cost. is she covered in any way?

  17. Stuart Masson

    Hi Shaun. It will probably be difficult to reject the car for a synchro issue on a used car, especially when she has had the car for five months. It may be difficult to prove that the fault was not caused by driver error, but you will need to get expert mechanical opinion on the exact fault (rather than the likely fault).

  18. Hi,I bought a Suzuki Grand Vitara 58 reg in Oct from a main dealer with 66,000. The vehicle, while I have had it, has covered 7,911 miles and the gearbox is completely us the car is undriveable. The warranty won’t pay for removal and strip down £595 and say there is only a 10 percent chance they will cover the repairs a potential bill of £2,000. Where do I stand legally with this?

  19. Stuart Masson

    Hi Simon. Your warranty will cover certain items and exclude other items, and will have processes to make claims under the warranty. It’s not unusual for an aftermarket warranty company to refuse to pay for speculative inspections, so that will probably have to come out of your pocket and hope for a refund if the repair ends up being covered.

  20. Hi. My sister brought a used car from a dealer. But 1 month down the line it has gearbox issues. I phoned him and he took it back but the day it was returned the problem ‘re occurred.
    Would she have a legally right to give the car bk and get a refund?

  21. Stuart Masson

    Hi David. Depending on the nature of the problem, a gearbox problem is likely to be a suitable reason for rejecting the car under the Consumer Rights Act.

  22. I’ve brought a Hyundai i40 year registered June 2015. Brought from Hyundai dealer. I broke down twice and the AA said the battery needs replacing had the car 4 months and it is out of the 2-year manufacturer’s warranty by 1 month. They say I need to pay 430 for a battery and they will give me 20% off. Is this fear or not. It’s only done 27,000 miles.

  23. Stuart Masson

    Hi Lee. That sounds expensive for a battery replacement – check around online and with other retailers to see if it’s cheaper elsewhere. Batteries are a wear and tear item, so won’t be covered under warranty – sometimes they will last for years, sometimes only months, depending on how the car has been used (which may have been since you bought it or by the previous owner).

  24. I’ve purchased a 5 year warranty on my car, this will go beyond the manufacturers warranty (3 years) – car when purchased was 2 years old. Reading the T&C’s / Service requirements section it states “The vehicle must be subjected to the (company name) LIFELINE service at the supplying (company name) Dealership.” Do these ‘Third party’ warrenties have to comply with New Block Exemption Regulation?

  25. Stuart Masson

    Hi Josh. No, a third-party warranty is an aftermarket insurance policy. It’s entirely optional, rather than a compulsory part of a new vehicle (EU law requires a minimum two-year unlimited mileage warranty on a new car). Therefore, if you choose to purchase the product you agree to be bound by the T&Cs that go with it.

  26. Hi stuart, I’m in the process of buying a used car from Evans halshaw, and the salesman told me they do the best used car warranty on the market, is this a type of claim he can make, and if not, what questions would I ask him? I’m useless with this kind of stuff, thanks

  27. Stuart Masson

    Hi David. I don’t know if their used car warranty is any better than anyone else’s, but you can certainly ask him why this is so, and then go online at home and check his claims against other warranty providers.
    A used car warranty is effectively an insurance policy, and like most insurance policies, it can be difficult to match like-for-like when comparing. Their warranty may be the best but also the most expensive, or it may be the best value for money, or it may be the one that gives the salesman a nice commission therefore of course he thinks it’s the best…

  28. Hi Stuart, I bought a Vauxhall Zafira B 1.6-litre on an 09 plate.
    It’s drinking oil at a rate Opec might struggle to keep up with, 5 litres so far in just under 2000 miles also the horn doesn’t work, the dealer is saying the oil situation is acceptable and the horn must work as it passed its MOT? ??
    Can I force them to repair it both the horn and oil consumption?

  29. Hi Stuart
    I have just purchased a range rover sport from a dealer and as soon as I parked it on the drive there was a problem with the electric handbrake. It was advertised with a 3 month warranty and the dealer said his garage will fix it but not for another 4 weeks and he claims it’s a £200 refurbishment fix whereas a local garage I have spoken to said it’s a whole new part for £1000. Nervous of getting a bodge job, do I have the right to get it fixed at a garage of my choice?
    Regards
    Scott

  30. Stuart Masson

    Hi Philip. That level of oil loss sounds fairly unacceptable, but it’s a very grey area because oil is a consumable item and it’s now an eight-year-old car, so it could be a difficult argument to win. Firstly, you’d need to know what was causing the oil loss and whether it’s covered under any used car warranty. If it’s not then you’re in a pickle unless you want to go down the path of rejecting the car (where there’s no guarantee of success).

    The horn should be pretty straightforward, but I guess it depends on how long you’ve had this car as to whether you can reasonably argue that it hadn’t failed since you took delivery. It could be something as simple as a blown fuse.

  31. Stuart Masson

    Hi Scott. If you’re claiming the work under warranty, you’ll need to check your warranty paperwork to determine what your rights are.

    As a rule, the party paying for the work usually gets to choose where it’s done.

  32. Bought second hand van a month ago and gear box has broken today
    On receipt it says sold to manufacture standard specification and warranty
    Does this mean man we bought it off should be paying for repairs

  33. Stuart Masson

    Hi Tracey. If you bought the van as a private individual (not a company) for personal use only (not business use), then you are covered by the Consumer Rights Act and can potentially reject the vehicle.
    Unfortunately, most van buyers are not using their vehicles for purely personal purposes, so the Consumer Rights Act does not apply. In that case, you would need to refer to your warranty documents to see what is covered.

  34. At the end of July, I bought a used Audi A3 2004 with 103,000 miles, from a dealer in the Midlands with a used car warranty, 3 weeks later a warning light came on and it appears there is a major fault with the gearbox. Audi says this will cost in excess of £4k to fix. I reported this fault immediately to the dealer who sold me the car and they say that the fault is a gearbox fault not covered under the supplied warranty and I will have to pay to get it fixed.
    Is the dealer responsible to repair this fault / can I reject the car?

  35. hie, I bought a car from a garage about 6months ago; they came and parked it in the garage, the car hasn’t been used since they left it there. I had agreed with the dealer at the garage that the car would be fixed prior to it being delivered to my house. I was at uni when the car got dropped off so didn’t have a chance to come home to drive it so the battery went flat and the garage came to pick the car up so they can charger the battery. whilst the car was there I told them to complete an MOT, and apparently the car had many faults and had failed the test. the price came up to £375 as they said the handbrake needed readjustments among many things, It changed again to £270, to £130, to £0 in the space of a few hours. I am now reluctant to receive the car and was wondering if I had any grounds to return the car as it was quiet expensive. I had a friend who knows about cars and has stated that there is a hole in the exhaust. what can I do? can I get a refund?

  36. Hi, This is a really helpful website, I am glad I found it. I bought a second hand car 2 weeks ago and I have become aware of some faults. It is a 2006 with 130000 miles. I was told by the dealer that they don’t normally sell high mileage vehicles like this, but because it had been so well looked after they were with this one. Anyway, since owning it I noticed a smell of exhaust fumes in the cabin at various times. I initially didn’t think anything of this because with the kids getting in etc and being in a sheltered position where I park the car I thought it was just being sucked in the vents. Anyway, now that I have driven it for two weeks (not very regularly) there is a definite pattern to the smell. It is on starting and when the car is stationary. I think it is coming from around the turbo as I had a look yesterday and think there may be some soot by it and there is definitely exhaust fumes in the engine bay. 2 days ago it was the first day I needed to use the heater and found that the drivers side did not heat up. Because it has been so hot recently I have only used the aircon and when I picked up the car it was sat in the sun so any air coming through the dashboard would have been heated up anyway. Are these Items that I can legally expect the dealer to fix or can I reject the car. I don’t want to reject the car but the aftermarket warranty has an excess of £250 on the turbo and I don’t think it is fair to have to pay out so soon after buying it. I appreciate that neither of the issues stop me from driving the car but I am worried about breathing in the exhaust fumes. Any advice greatly appreciated. Thanks

  37. When buying a car,
    Rule number 1 the salesman is a lying *******
    Rule number 2 the salesman is a lying *******
    Rule number 3 …. I think you get the point

  38. Hi Stuart just after abit of advise I brought a car through a dealer on finance now I got 6 months warranty which has ran out I’ve had the car 9 months now only done 900 mile now the oil pump has gone timing chain is loose I don’t think that 900 mile is enough to warrant me being sold a good car what’s your thoughts

  39. Hi Stuart
    BMW refuse to provide me with the written copy of the approved used car warranty and are advising me that the work carried out on my car is not under warranty, but how can they say this when there is no written documentation? They will not escalate my complaint and have now said they can help me no further.

  40. Hi i bought Vauxhall Zafira tourer 62 plate since i have bought alarm keep going on I bought in April from a main dealership I took the car to them they didn’t find any faults I took it to Bayliss for check they didn’t find any faults then I spoke to Vauxhall they spoke to the dealership manager he said there are no faults he helped the customer manage threatened me if I take things further then he will put all blame on me I made the car faulty I am not getting help from dealership or Vauxhall and my finance company close my file saying I didn’t respond to the letter so I called finance ombudsman they said I need to prove there is a fault with vehicle

  41. Stuart Masson

    Hi Robert. It depends on the car’s age and mileage, and whether it was due to have a timing belt replaced or checked. It would be a difficult case to win unless the car is near-new and/or very low mileage.

  42. Stuart Masson

    Hi Mandy. It seems very strange that a BMW dealer will not provide you with a written copy of a BMW warranty. I’d be calling BMW HQ to make complaint, and they should be able to find out what’s going on at the dealership.

  43. Stuart Masson

    Hi Raah. You will need to find out exactly what the problem is that is causing the alarm to keep triggering – it’s often a short circuit somewhere in the system. It’s also entirely possible that the alarm was fitted afterwards by an aftermarket outfit, and is causing a problem in the car’s wiring.

    If you feel that the Vauxhall dealer is treating you badly, then you can always call Vauxhall’s head office to make a complaint about the dealership. You can also take it to another dealer for a second opinion.

  44. Hi I bought a Vauxhall Movano van 61-plate on the 22nd July 2017. First of all after having it for 3 days the power steering pipe burst and fluid was leaking every where. Rang them up and they said they would email me an address of the garage to take it too. That didn’t happen and I ended up paying for it out of my own pocket. Now then wiper mechanism has gone there for I can’t use the van in case of changes in the weather. Where do I stand with this?

  45. Stuart Masson

    Hi Jamie. If it’s a business-use vehicle, then your rights are usually different to a private-use vehicle. Keep chasing the dealer, because often they are just hoping that if they ignore you, you’ll go away.

    You will need to check any warranty documentation you may have, but failing that you may need to get legal help. I’d start by asking for some advice at legalbeagles.info, which is an excellent free legal advice forum. Other than that, you may need to get a lawyer to assist you.

  46. Hi my other half got a used Vauxhall VXR from a dealer that said the car is under warranty we drove 149 miles to pick up the car when we left we insured the car taxed it so we can drive it home we got to 59 miles into our journey home when the turbo boost starting playing up. We called the dealer straight away he said it could be all the crap kicking up from the fuel tank where it was empty when we picked it up so he said ok I’ll give him the benefit of the doubt so we carried on driving home. We weren’t going fast as it was 50mph average speed check almost the whole way home we got home and my other half wanted to wash the car so he started it up and the noise was dreadful so he call the RAC they came out to us and did a diagnostic test and the turbo boost bypass solenoid valve was faulty and he said the noise sound like the clutch realise bearing he advised not to drive it so it’s sitting outside and hasn’t moved the dealer said we have to wait 14 days for the warranty to be active he also lied on the receipt and said miles were 77000 when it was 78030.
    We called the warranty company who say the warranty hasn’t been set up yet from the dealer. The dealer is telling us to get fixed they will pay part of it but told us to lie to the warranty company about what’s wrong with it so he phoned his finance company who were paying for the car and they have advised him to reject the car but he’s so disheartened it’s horrible to see him like that.

  47. Hi, not about a car, but my son purchased a van on the 31st August this year and paid £3k for it from a dealer. It came without warranty. On the 15th day the van would not start. We called the AA and it appears the head gasket has gone. The van is a mechanical write off. Absolutely gutted – £3k for 15 days driving is really heartbreaking for a lad trying to make his way in the world. Tried contacting dealer and they will not return my call.

  48. Stuart Masson

    Hi Donna. I’d suggest that you’re better off rejecting the car and finding another one elsewhere. The mileage discrepancy is not particularly significant, but you shouldn’t ever be lying to the warranty provider cover a dealer’s problems.

  49. Stuart Masson

    Hi Emma. If the van is used for business purposes (which most of them obviously are) then he won’t be covered by the Consumer Rights Act, which is for personal buyers using the car for personal use only. In that case, you’d have to take legal action against the dealer, which will probably mean engaging a lawyer to help you. That is obviously expensive, and doesn’t guarantee that you will win or get your money back and costs covered.

  50. Thank you Stuart, for taking the time to respond to me.

  51. bought a Hyundai i30, 59-plate 8 weeks ago, having great difficulty finding a low gear, grinds and sounds terrible. its undrivable at the moment as its become a hazard. I was told I had 3 months’ warranty when I bought it, been back to the garage I got it from to find they are no longer trading under that name, and to ‘check’ the warranty is actually valid, I phoned the number, they have no record of my warranty.
    they did have a quick glance at the car whilst I was there, said the clutch has gone, a mechanic in the neighbourhood doesn’t think so.
    where do I go from here?

  52. Stuart Masson

    If the dealership is no longer trading, it’s difficult to pursue. If it’s the same dealership being run by the same people but under a different name, you can probably take some kind of action with the help of a lawyer – but it will probably be difficult and expensive, with no guarantee that you will win or get your costs covered.

  53. Hi, paid a deposit for a car and was sold a warranty. The salesmen said they didn’t have any booklets/ policies as they were being printed. I picked up the car today and the warranty booklet was provided however the exclusions and excess are unacceptable. I want to cancel it and get a refund. What are my rights as I believe I was missold.

  54. Stuart Masson

    Hi Jason. You have 14 days to withdraw from the warranty (it’s a standard cooling-off period for any insurance policy) and get a full refund.

What are your thoughts? Let us know below.

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