Testimonial – Kate’s new car


The Car Expert no longer operates as a car buying agency, but several testimonial articles are still available on the website to provide helpful advice for car buyers.

Kate, from SW London, was in the market for a new car.  She had an idea of how much she could afford to spend, but very little idea about what sort of car she wanted other than “something small and a bit funky”.  So she turned to The Car Expert for help.

Being a very busy young professional, Kate did not have hours upon hours to spend researching the car market to try and understand which cars might suit her needs, and did not want to be taking valuable time off work to be buying a car.  She was also not particularly enthusiastic about visiting car dealers to look at different cars, or negotiating a deal once she found a car she liked.

Kate signed up for The Car Expert’s Platinum Package, which provided her with a complete car buying service to take care of the entire process.  We started by discussing her driving needs at length using The Car Expert’s unique Driver Analysis, covering everything she was likely to use her new car for, both in the short and longer terms.  We talked about what sort of cars she liked and disliked, how she was planning to finance the car and what sort of deadline she had to find and buy her perfect car.


Using all the information Kate had provided, The Car Expert put together with a comprehensive report as to the most suitable cars to meet Kate’s needs and budget.  Kate decided to test drive two of the top three cars recommended – the Volkswagen Golf and the MINI Cooper.  She also looked at the Mazda MX-5, but decided it was not quite practical enough for her needs.  After we drove and compared the two cars, Kate decided that she preferred the MINI.

Having identified her chosen type of car and budget, we discussed the specific features she would like on her MINI (colours, trims, options, etc.) and then The Car Expert set out to find a pre-owned MINI Cooper which matched Kate’s preferences and fitted into her budget.  Having found the perfect car, The Car Expert negotiated a discount on the selling price and Kate happily signed on the dotted line.  Once the car was ready to go, The Car Expert collected the car and delivered it to Kate’s door.

Kate is thrilled with her new MINI, has named it ‘Leonard’ and has taken it for a few weekend road trips already (including a camping trip, where she took the photo below).  She was also delighted with how easy it was to buy a car with the help of The Car Expert.  Here’s what she had to say:

“I wanted to buy a second-hand car to make my life easier – I knew very little about what I wanted, I just knew my budget and that I wanted something a bit cooler than your average getaround.  Stuart was very professional, took on board my budget and after thorough research, gave me a shortlist of viable options.  This saved me a lot of time and thought.  

“Stuart is clearly extremely knowledgeable about all things automotive but never seeks to impose his views (unless asked and useful), his personal preferences, or be in any way patronising.  He also negotiated a discount for me, thus taking the scary element out of the purchase on what was for me, very unfamiliar territory.  Having said that, those who know a lot about cars but have little time to research, would also benefit from this service due to the sheer depth of Stuart’s knowledge and his evident passion for cars.  

“I ended up buying a MINI Cooper and it’s the best thing I ever did.”

If you want to save time, save hassle and save money on your next car, contact The Car Expert today!

Kate's new Mini goes camping, thanks to The Car Expert


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Stuart Masson
Stuart Massonhttps://www.thecarexpert.co.uk/
Stuart is the Editorial Director of our suite of sites: The Car Expert, The Van Expert and The Truck Expert. Originally from Australia, Stuart has had a passion for cars and the automotive industry for over thirty years. He spent a decade in automotive retail, and now works tirelessly to help car buyers by providing independent and impartial advice.

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  1. How long did the whole process take from the time the customer contacted you until she had her car? And also does the customer get to test drive the car before they buy it?

  2. Hi Samuel,

    In this particular case, the process took about a month from first contact to customer taking delivery of car. However, that was a couple of hours of consultation with the customer at various points, a couple of hours of looking at and driving different cars over a couple of weekends, and then a couple of hours of admin – spread over a few days – in the actual purchase process (contract, payment, handover). So over a month or so, it was probably only about 6-8 hours of time for the customer.

    As a customer, you should always drive the car you want to buy, or at least the same model if you are not able to drive that exact vehicle, to make sure you are comfortable in it and happy with the way it drives. In this case, the customer drove another Mini Cooper at a different dealership, but I personally tested the Mini Cooper she ended up buying before she paid for it.

  3. Great article and right to the point. I am not sure if this is truly the best place to ask but do you guys have any ideea where to hire some professional writers? Thx :)

  4. So this customer paid for a platinum package (£1000) for a car that must have cost no more than £6-7000??? How can that be a saving?

    • Fair question, and the answer is a combination of money saved on the sticker price of the car as well as choosing the right car in the first place. We made sure that Kate had everything she wanted within her budget, which is a challenge on a Mini as almost every car is slightly different in colour, trim and options! The other saving for Kate was in terms of time and hassle. Kate didn’t have time to research the market or visit numerous dealers to inspect cars, didn’t really know what to look for when buying a used car, and wasn’t comfortable negotiating on price. By using The Car Expert, she effectively outsourced the whole process and even had the car delivered to her home address, so she considered it a very worthwhile investment.

  5. I can see how this makes sense. I regret buying my last car because I didn’t have time to do the job properly and didn’t do enough research, so I made a bad choice on model and engine. Plus I didn’t have time to shop around, so I ended up paying more than I should have. Only really realised too late to change it. Even if I wasn’t saving any money it would still be worth a service like this. Best of luck to you, sir.

  6. What sort of price range cars do you help people buy? I only want to spend £3-4K so not sure if it would be worth it for me.

    • Hi Chris. I work with a wide range of clients. Right now, I have a client looking to spend about £1,500 and another looking to spend £50,000+. Give me a call or drop me an e-mail and we can discuss what you are looking for and whether I can be of assistance. Cheers, stuart.

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