We run a fleet of vans. All are purchased brand new from the manufacturers. We have, from time to time, engaged in disputes with the manufacturers when a van is, say, 13 months old and has done more than the 100,000 miles/36 months warranty provided. In this instance we have a Transit Custom that has failed injectors – a well know problem – at 125000 miles and 15 months old. Ford are refusing to entertain the notion of the unlimited mileage warranty. I’ve been doing this a long time and I was always under the impression that it is EU law that makes the manufacturers offer a 24 months/unlimited mileage warranty (even though, other than Renault, they don’t tell anyone about it)
Can anyone point me towards the correct legislation? Or am I misguided?
Hi Coolmover. We’ve republished your post over at our sister site The Van Expert, as it’s more relevant to that site. However, in summary: the EU warranty laws apply to consumers, not to businesses.
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