27 February 2018 at 3:19 pm #129071
I was hoping I could get some advice. We’ve found a car that we really like through an Audi dealership – we’re due to be viewing it in a couple of days, but have just heard from the salesperson that on inspection, the car smells heavily of cigar smoke and he’s advising us against having it sent down here and even looking at it…. I have my suspicions that something else is awry, potentially that they have another buyer lined up and/or they think they are selling to us too cheaply and have made a mistake with the quote..
My question is, if they are indeed being truthful and it does smell heavily of smoke – is this really a massive problem? It’s a leather upholstered Q5 – can the smell be removed? Another point to note is I am 5 months pregnant and this will be the main car I will be transporting my little one in.
Thanks for any advice you can give me,
2 March 2018 at 5:45 pm #129203
Hi Nat. I wouldn’t touch an ex-smoker’s car with a bargepole. You will never, ever fully get rid of the smell.
I’m not surprised that the dealer does not want to bring the car from another site to show you. It will cost them money to have it brought down to show you, and they will know that most customers will instantly decline the vehicle as soon as they sit inside.
I’ve worked for an Audi dealer where we had an ex-smoker’s car that was brought in for a customer. We had to basically buy it from the other dealer to get it, and of course the customer rejected as soon as he saw it. We ended up replacing all the carpets in the entire car, valeting it over and over again, leaving it with the windows down for days on end, but nothing at all worked. After months of customers turning their noses up at it, the car ended up being sent off to auction and the dealership lost a few thousand on the whole experience.