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Caravan dealership problem, please help

Home Forums Any Other Business Caravan dealership problem, please help

This topic contains 0 replies, has 1 voice, and was last updated by Avatar Lisa Pearce 6 days, 14 hours ago.

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    Lisa Pearce

    Hi.
    I signed for a caravan with Tyneside Leisureworld on 4th June 2019. A few days later my circumstances changed substantially so I called the company and put it in writing that I’d like to cancel the agreement. As it was within 14 days, all was ok. I never took possession of caravan and thought all was well. Until Black Horse, the finance company, started chasing me for payment in July. I am now 3 months down the line, TLW have still not sent the £25k back to a Black Horse. I’m getting black Mark’s on my credit file and I’m at risk of the account being passed to a debt collection agency. Finance company aren’t helping. I’ve called, rang and visited TLW over 100 times and keep getting fobbed off. I’ve raised a complaint with financial ombudsman. Why won’t they just send the monies back to the finance company? What’s going on? Please help.

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