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VW dealer doesn’t keep to deal

Home Forums Buying a Car VW dealer doesn’t keep to deal


This topic contains 1 reply, has 1 voice, and was last updated by Stuart Masson Stuart Masson 1 year, 4 months ago.

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  • #130223 Reply

    Bought a VW during their special promotion a few weeks ago (£2500 off new price) and paid £1000 deposit. Now dealer calls to say they are not able to get the car in by the end of March – they say that because they are not able to get the car in time they can’t keep to the special deal?? Don’t understand when we bought the car they checked that it was available which is was and it was on its way from Germany – do I have a contract with them after I paid the deposit, should they keep to the deal we made?

  • #130238 Reply
    Stuart Masson
    Stuart Masson

    Hi Marc. The T&Cs of your contract will have a clause that says that if the price goes up, you can either pay the higher price or cancel the deal and get your deposit back. If they can’t get the car for any reason, you get your deposit back and the contract is cancelled.

    Ultimately, the dealer can argue whatever the like to explain why the price has gone up, but there’s probably not a lot you can do other than take your deposit back and walk away. It may be that if you try to cancel the deal, they suddenly have a couple of conversations with the VW head office and magically discover they can do the deal after all. Or they may just shrug and give you your deposit back.

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