- 27 February 2018 at 2:31 pm #129070
On Saturday I put down a deposit on a used BMW X3 57 plate on the understanding that the service history details would be provided on the Monday. Unfortunately, it didn’t occur to me to get this in writing. The dealer has since come back and said that they cant get any info on when/where the service was done other than its logged in the onboard computer. After speaking with BMW and the dealership that did some work on the vehicle (fixing a recall fault) they have no record of carrying out a service.
I’m not happy to proceed without the details of the service being provided. Am I entitled to request my deposit back as I feel it was misadvertised. The used car dealership is not being particularly helpful and because the computer shows the service think its sufficient. I’m not sure where I stand. Thanks
- 2 March 2018 at 5:38 pm #129200
Hi Rachel. The car’s on-board computer may say that a service has been done, but that’s not actual proof that a service was undertaken. It can be manually programmed to say that the service was done.
Unfortunately, it’s difficult to argue something that was promised verbally, as the salesperson can simply argue the exact opposite and you have no proof of anything. Rule 8 of our 10 Golden Rules for Buying a Car is “Get everything in writing“.
You’re probably destined for an argument with the dealer, and if you choose not to proceed with the sale then you may lose part or all of your deposit.