- 20 February 2018 at 10:09 am #128705Phil PageGuest
I bought a used Toyota RAV4 which seems to have a head gasket problem. I called the dealer to say I am thinking about rejecting the car and was told that is fine but I would have to take my old car I used in px back.
Do I have to accept this?
- 20 February 2018 at 3:24 pm #128718Stuart MassonKeymaster
Hi Phil. If you are rejecting the car within 30 days under the Consumer Rights Act 2015, then the dealer is obliged to issue a full refund for the sale price of the car.
Technically a part-exchange is a separate agreement, so there is no link between it and your refund. You have sold the car to the dealer and there is no requirement for them to sell it back to you as part of the rejection process.
- 20 February 2018 at 3:44 pm #128719Phil PageGuest
Thank you for the reply.
The dealership seems to think that i have to take my car back if i reject the car to cancel the deal.
Is there anywhere I can get info on this to take with me?
Many thanks Phil
- 20 February 2018 at 6:34 pm #128721NickGuest
I purchased a Vivaro on Sunday which has since been examined by a different garage and found to be unfit for purpose. Numerous issues, gear box needs replacing, starter motor not working, heater plugs corroded and in need of replacement, NSF bottom ball joint failed, gear selector cables need replacing.I opened a dialogue with the trader who didnt offer any definite answers to my problem and after i told him i wanted to return the vehicle using my 30 day short term return rights he tells me i agreed to a trade to trade sale….. I have no idea what that is and certainly didnt agree to it. What i did say is that i didnt want the warranty, couldnt afford to spend the money and being as a dealer is obliged to rectify faults within that period anyway felt it was superfluous. In the space where the warranty is on my receipt they have written trade to trade sale! Is this something that dealers are using to avoid taking cars returned due to faults and does it carry any weight. I have begun a complaints process with trading standards and will need to be on the phone again all day tomorrow no doubt. dealer has closed communication and told me to sling my hook basically. Any advice welcome. thanks. Nick.
- 23 February 2018 at 3:07 pm #128906Stuart MassonKeymaster
Hi Nick. If you are using the van for business purposes (which I assume you will be), then you are not covered by the Consumer Rights Act and you don’t have a 30-day right to reject. For more information, have a read of our article about rejecting a faulty car.