This topic contains 2 replies, has 2 voices, and was last updated by Mark walters-davies 1 month ago.
26 July 2016 at 9:22 am #92496
Hi, my daughter bought a secondhand VW Scirocco 6 months ago from a VW dealership on finance. After 3 months the clutch failed and when she took it into the dealership they said it required a new clutch and gearbox. After 3 weeks in the garage they finally handed her the car back. Unfortunately it started rattling and had to be taken back in. It’s now been in for a further 2 weeks and the dealership have no idea how much longer they will have it. My daughter is fed up with paying for a car she can’t drive so is it possible for her to return the car bearing in mind it’s on finance?
26 July 2016 at 10:16 am #92499
Hi Peter. The Consumer Rights Act 2015 allows a buyer to reject a car within 30 days if it has a significant fault that was present from purchase. Between 30 days and six months, the dealer is entitled to one attempt to repair the fault, and if that fails then the customer can reject the vehicle.
Your daughter is probably still within the six-month period if her car has been at the dealer for five weeks during that time (as that time does not count towards the six month limit). However, the argument may well be over whether the clutch was faulty at purchase or whether the problem developed afterwards. This is where most of the rejection claims under the new Act appear to be falling over, as proving a problem was present at time of purchase and not caused afterwards can be tricky.
You daughter will need to discuss the matter with the finance company if the vehicle is on a PCP or HP (the usual methods of finance at a dealership), as the car will belong to the finance company, not to her.
If she does not have a strong case for rejecting the vehicle, she can certainly chase up the dealership and Volkswagen UK for compensation or a courtesy car due to hers being unavailable for such a significant length of time.
18 July 2019 at 7:53 am #172341
Bought a car from Mercedes garage Taunton last August. Nice motor dealership sold it to me with all the trimmings full mot serviced, payed extra every month for the service package for peace of mind. Long story short found out this week after contacting them after the service due flashed up to see when it would be going in for service mot etc. Dealership phoned me back Exctremely apologetic and said that they had messed up and the mot ran out last September a month after I purchased it. They admitted it was an administrative error and were very sorry etc. I was shocked Mercedes have had me driving around illegally for 10 months, if I’d have crashed insurance void etc could age been really bad. They have offered me a meal worth £100 if I send them the receipt and £200 to spend in the Mercedes boutique, so £100 reall as that £200 going straight back to them. Contacted Mercedes direct and they never apologised and were quite blasé about it. I think it’s a little more serious than £100 compo. Just wondering where I stand and what can be done? I personally would like the £4000 deposit I put in 10 months ago back and my agreement torn up as I’ve lost all faith in Mercedes and what’s gone on. Scary to think what could have happened and what it may have cost them had anyone been seriously injured with void insusrance etc. Just wondering what to do and what’s could be due? Thanks for your time