- 26 July 2016 at 9:22 am #92496
Hi, my daughter bought a secondhand VW Scirocco 6 months ago from a VW dealership on finance. After 3 months the clutch failed and when she took it into the dealership they said it required a new clutch and gearbox. After 3 weeks in the garage they finally handed her the car back. Unfortunately it started rattling and had to be taken back in. It’s now been in for a further 2 weeks and the dealership have no idea how much longer they will have it. My daughter is fed up with paying for a car she can’t drive so is it possible for her to return the car bearing in mind it’s on finance?
- 26 July 2016 at 10:16 am #92499
Hi Peter. The Consumer Rights Act 2015 allows a buyer to reject a car within 30 days if it has a significant fault that was present from purchase. Between 30 days and six months, the dealer is entitled to one attempt to repair the fault, and if that fails then the customer can reject the vehicle.
Your daughter is probably still within the six-month period if her car has been at the dealer for five weeks during that time (as that time does not count towards the six month limit). However, the argument may well be over whether the clutch was faulty at purchase or whether the problem developed afterwards. This is where most of the rejection claims under the new Act appear to be falling over, as proving a problem was present at time of purchase and not caused afterwards can be tricky.
You daughter will need to discuss the matter with the finance company if the vehicle is on a PCP or HP (the usual methods of finance at a dealership), as the car will belong to the finance company, not to her.
If she does not have a strong case for rejecting the vehicle, she can certainly chase up the dealership and Volkswagen UK for compensation or a courtesy car due to hers being unavailable for such a significant length of time.