Tagged: Arnold Clark, diesel particulate filter, DPF, Jaguar, Jaguar E-Pace, Land Rover, Land Rover Discovery, Land Rover Discovery Sport, Range Rover, Range Rover Evoque, Range Rover Sport, Range Rover Velar
This topic contains 70 replies, has 2 voices, and was last updated by Stanley Lay 3 days, 21 hours ago.
11 September 2017 at 10:25 pm #119750
I raised a complaint about my new car, a Range Rover Evoque, purchased in March 2017.
This vehicle although brand new went in for repair on the 19/6/2017 for a DPF (diesel particulate filter) fault and regeneration. I was told by the recovery technician that it was the way I drive it. This was despite me telling him my previous car was also a Range Rover Evoque owned from new that I had for 3 years driven in the same way and mileage with service records to support this but never encountering this problem. I was given no advice or explanation when I collected my car.
Less than 8 weeks later the same fault occurred. This is the 2nd fault in a 5-month-old car and I contacted the dealer and the manufacturer to reject the vehicle
Initially, I was asked by the dealer to take the vehicle back and test it. I refused on the grounds that despite my job requires some motorway journeys this was happening only days after I had undertaken 100 mile journeys on motorways but also I did not purchase a vehicle that I would have to build in journeys on a weekly basis as this is how often the DPF light was coming on changing to red and losing power.
I was warned when I purchased this vehicle about the AdBlue. I was never warned about anything else. In fact, on 2 occasions I raised with the dealer concerns with diesels given media coverage and was assured both occasions I had nothing to worry about. My previous Evoque was also a diesel with no problems.
Manufacturer initially said they were doing some figures for refund. I was also asked would I consider having another Range Rover but would not commit. I have been contacted today by a different person in Land Rover to say that it is not a fault but it’s the way I drive it. I have rejected this and requested all the information be sent to me by email.
18 September 2017 at 6:07 pm #120112
Hi Jackie. Based on your description of your driving, I wouldn’t expect the DPF to be filling up and requiring manual regeneration in that time. It sounds like there may be a more fundamental problem with the vehicle.
16 March 2018 at 4:30 pm #129872
I have had exactly the same problem with my Evoque which I received new around 19 May 2017.
Around mid July 2017 the DOG warning came on
While on my way home late one night. I was approximately 3 miles from home but the car went into restricted mode before I reached home.
It has since been back to the dealers no less than 4 times where it would remain for between 2 to 4 weeks being repaired.
I’m still in conversation with Jaguar Land Rover about the problem. Have you resolved the issue with yours?
16 March 2018 at 4:33 pm #129873
I have had exactly the same problem with my Evoque which I received new around 19 May 2017.
Around mid July 2017 the DPF warning came on
While on my way home late one night. I was approximately 3 miles from home but the car went into restricted mode before I reached home.
It has since been back to the dealers no less than 4 times where it would remain for between 2 to 4 weeks being repaired.
I’m still in conversation with Jaguar Land Rover about the problem. Have you resolved the issue with yours?
19 March 2018 at 1:12 am #129893
I have had a similar problem with my Evoque purchashed in January 2017. It initially went in under manufacturers warranty in August 2017. I have had the same DPF lights come on recently, called Land Rover assistance and they sent out the AA. He hooked it up to the diagnostic computer and we went for a drive to try and clean out the DPF. Funnily enough there seemed to be a problem with the cleaning system, the on board computer says drive at 40mph for about 20 mins, well we did this and the temperature was getting nowhere near high enough to start clearing the DPF. In fact it was still building up! The temperature showing was around 250 degrees, the AA guy was telling me it had to go up to around 600 in order to start clearing it, and the only way we could achieve this was by driving at around 50-60mp in 3rd gear revving it past 3000rpm constantly. Anyways later that night I took it out for a spin driving at 70mph on the motorway in 4th gear, hoping the DPF would clear out, what I was doing before driving at low revs in the motorway assuming it was clearing the DPF, now so far no more DPF light has come on…yet!
13 April 2018 at 10:00 pm #130988
Hi, my wife took delivery (on contract hire) of a new diesel manual Evoque in December 2016 (replacing an existing diesel manual Evoque she had for 4 years). Within 2 weeks of driving the car developed a fault i.e. reduced performance, dealer took it in for repair since the first fault the Evoque has now been in for repair 7 times in 12 months and been off the road for 192 days in the year!
LR dealership have replaced the DPF filter twice however we continue to experience the same persisting problem of regular warning lights saying “exhaust filter full” we were advised by the dealer that we must take the car out for 20 mins constant drive on a dual carriageway to burn off the particles in order to regenerate the DPF.
My wife does mainly city driving however we have done a number of long distant journeys too and DPF warning would illuminate after 3 days driving… the problem has persisted. LR provided courtesy cars during the 192 days the Evoque was off the road for repair and guess what we had no problem with the courtesy cars.
In Dec 2017 the car developed again reduced performance, (along with winter tyre pressure issues and other faults) and had more lights illuminated on the dashboard than a Christmas tree simply ridiculous!
LR now refuse to repair the Evoque (or provide courtesy vehicle) and have intimated they will only repair if we pay despite the car being under warranty. The reason they have given is that my wife’s driving style is to blame for the ongoing DPF fault occurring.
If it was my wife’s driving style…?
-Why did the fault not occur with her previous Evoque of 4 years
-Importantly why did the fault not occur in any of the Evoques courtesy vehicles she has had for over 6 months
The Evoque has been MISOLD didn’t come with any driving style warnings, BE AWARE if you are thinking of buying one!
The local dealer informally advised us to reject the Evoque which we have now formally done, the current position with the Evoque it has been parked on our drive for over 4 months (not driveable), LR refuse to repair despite car being under warranty (unless we pay). It is in essence ARVAL (hire company) with a volume relationship with a manufacturer getting together in a well trodden path to crush our efforts.
So what we have done…
– Keep going with bundles of energy until we get a car rejection and full refund
– Written to ARVAL and LR no satisfactory outcome yet
– Lodged a compliant with the financial ombudsman (currently being investigated)
– Raising awareness on forums like this
– Raised with BBC watchdog
– Starting a campaign to warn other buyers and users so they avoid this issue
I wish you all the best and if you do have any tips an hints to share please do pass on.
13 April 2018 at 10:16 pm #130989
Jackie, I have just posted a lengthy explanation of DPF fault with my wife’s evoque similar to yours…how have you got on?
Issue resolved or still outstanding?
30 October 2018 at 1:06 pm #145327
Hi. We are having the exact same problem from our 2016 rr evoque. Started with Adblu issue, then squeaky breaks in the winter, which took 12 months for them to repair as they didnt believe me. We had to film the squeaking as it only happened in the rain!!!
Various Dpf warnings which up untill last week were sorted out by following the on screen advice.
I was out last week when the amber warning came on. before i left the car park 2 mins latee, the warning was red.
Had rr assist out who said it needed replacing and to wait for a call from local dealership.
Local dealership hadnt called 2 days later, so i called them who said they couldnt do anything for 2 months and to ring rr assist again for recovery as they could arrange a hire car.
Did that and two days later we were sortes with a hire car under the pretence of it being covered by our guarantee.
My husband has just recieved a call from local dealer to say it is my driving style that has caused the issue so it wont be covered by guarantee and it will be £1600!!
I am disgusted!
We are currently waiting for a supervisor to call back. But wanted advise and experiences from others? Thanks
6 November 2018 at 7:29 am #145678
My story is very simalar to yours except my car is in JLR
And they want £1750 to put right I am seriously thinking of leaving it there and cancelling my lease payments ,
Until it’s repaired under my warranty / maintenance plan .
14 November 2018 at 9:49 pm #146322
Got a brand new evoque in nov 2016, had 2 new turbos fitted within its first 5 months and only having done 1913 miles.
Then aug 2017 egr cooler and dpf replaced.
Had no problem then for 8 months till april 2018 then major dpf replacements may,july,sept and in again now in november. However they are not repairing it this time I have been told and they want me to pay £2100 to get it fixed. Car has only done 10658 miles at nearly 2 years old. I lease the car and paid £1800 up front and £300 each month to be told I have the wrong drive cycle for this car. However I have done regens when the car asked for this. Done 46 mile journey that I did not need to on oct 22nd and got temp up to optimum and had just under 1/2 a tank of fuel and then drove 41 miles over 55 mins keeping over 40 miles per hour as required. Then 8 days later and 112 miles the amber light came on asking for regen over 20 mins at 20mph. I thought strange so cont JLR assist, arranged to come out the day after. Drove 2 miles from daughter and red light came on.
No regen could be forced. How come light shown after 112 miles as it states 300-900km.
My drive cycle did not change Aug 2017 to April 2018 so how come having so many DPF faults now.
I even took photos but they are just not looking at these as no amber light for 8 days.
A very stressed Evoque driver that knows all the staff at Guy Salmon, Wakefield.
17 April 2018 at 5:39 am #131061
I am having the same issues with my vehicle purchased may 2017 I have just returned from a trip to Nottingham overnight 300 round trip on the motorway 3 days later the car told me that the filter was full. Spoke to dealer and said it is my driving. I have requested data files as I feel like I am being fobbed off now so taking this complaint as far as I can. I love my car but I am on my 6th here car while they sort. I have worked really hard to get this car and it is so upsetting to be told that it is my driving. 5 times in two weeks I took it for a run to clear this system and yet it my fault.
28 April 2018 at 1:13 am #131360
Such an interesting thread. I have a Range Rover Sport which I bought new on a 65 plate. I have had no less than 19 breakdowns with the car spending weeks on end in the workshop. As always been told it’s my driving style even though the dpf light comes on every 150 miles. I was given a Vogue as a courtesy car with the same SDV6 engine. I had the car for 10 weeks and covered 4000 miles without a single DPF fault.
Escalated to the executive office and spoke to Lorraine Brookes who was useless, knows nothing about Land Rover products, and offered a meal for 2 as a gesture of good will. Now in the process of pursuing JLR through the courts.
I have created a basic blog at http://www.rangeroverdpf.com detailing my problems. Please share and distribute on social media as JLR will not help these customers until they start losing sales as a result.
Their conduct and attitude towards customers with these DPF issues is disgusting.
22 May 2018 at 6:49 pm #131866
Just to let you know. I have taken my 2017 evoque tanother garage for a diognostic and they have infinformed me that there is the dpf pressure sensensor is faulty and just reads 0.
Landrover stated there are no underlining issues with the car it’s just my driving that is blocking the dpf. Thought this would be useful. I will now be sending the mechanics diognostic to landrover. The dpf can also be cleaned and does not need replacing as specified by landrover.
17 July 2018 at 9:00 pm #134708
I have been having the exact same dpf problems with my car currently in the dealership! First time it happened in Feb this year I was told it’s the way I drive it, it’s the supermarket diesel I use! Like others I monitored my journeys and was making lengthy ones weekly and the light was coming on fortnightly! Until this weekend before I could regen it went red meaning I am now without a car until it’s fixed again! It’s now turns out there is a recall software update for Amber and red lights and they have to update the software! Do o am now having the update and a new dpf filter! Needless to say I don’t hold my breath! I didn’t expect such a prestigious brand to cause me such problems! Not only my car this weekend was recovered but two other evoques from the same recovery truck to the same garage!! Somewhat annoyed at the lies
5 December 2018 at 7:29 am #147622
We are in a very similar position to you all and thinking of taking the legal route. Perhaps a class action is warranted?
18 May 2018 at 4:27 pm #131786
I had an evoque delivered June 2017 under a lease sscheme.
The first dpf filter blocked in Feb 2018 and was replaced. The dpf filter then blocked 8 weeks lAyer! Manafacturer refusing to fix. Currently seeking an independent report for the car and a dpf clean for the 8 week old dpf.
31 May 2018 at 2:07 pm #132073
I am having the same problems as all stated above. They are saying I need a new DPF which for part alone is £1500. Roadside recovery said it wasn’t my driving and there is a sensory fault to which is why it’s not getting hot enough. Mine goes straight to red. No amber warning.
The dealership is being very un helpful. I’ve allied my local branch and they seem to think my chassis number is under a campaign???
I’m now on the phone to the main customer services for landrover. I cannot believe a car of 7 months should need a new part so soon?
Thanks in advance
30 June 2018 at 11:26 pm #133390
There is a known design fault with these cars. Google JRLP00100 for links to a service compliance notification that is widely available on the www.
30 June 2018 at 11:35 pm #133391
It affects TDV6 3.0L engined RR, RRS and Discovery 5, 2.0L Evoque and Disco Sports. It can’t be fixed (the solution comes when the models are eventually replaced) and references to driving style are scanalously misleading. Hundreds of thousands of cars are involved but with the exception of Honest John, the press are helping JLR to keep this concealed.
13 July 2018 at 10:42 am #134397
I bought a 13plate 2.2L range rover evoque on PCP from Arnold Clark last year (August 2017), I had numerous problems when first getting the car including the power steering going.
In January 2018 my car went into restricted performance mode and then said the DPF was full. After waiting a month and arguing with Arnold Clark (Whilst my vehicle was OUT of warranty) they finally sorted the issue telling me it was down to a leak.
Towards the end of June 2018 I have further problems with my car in limp mode making it impossible to drive. The car went in the garage and the said that I simply needed to take the car for a blast however I only drive long journeys, (Manchester to Leeds most days). They gave me the car back saying they had fixed it however not even a few hours later the car went back into limp mode. Is this just a common fault with the car?! Arnold clark have now refused to fix my car and said that I need to get a technical report and take it back to them!
I was just wondering if anyone had experienced similar problems or knows what my rights are with the car being on PCP… I’m paying £400 a month for something that is simply not fit for purpose!
After being thrown from pillar to post they have now come back to me and said they don’t have the equipment to fix the car!
16 July 2018 at 10:40 pm #134601
Great, I’ve the same DPF problem, I’m on my 3rd DPF and local JLR are asking what our driving style is like🙄 can you see where this is going?? I drive it like I stole it… but what’s that got to do with a amber warning coming on then red 2 miles later, unless I live on a Mway slip road I’m goosed.
Might not pick car back up and keep the Velar courtesy car I ’ve got now.
10 August 2018 at 10:27 pm #136767
Same problems with my Land Rover Discovery Sport 2016. Emissions problems still occurs. EU6 emissions limits destroyed this car. The worst car I have ever had.
14 August 2018 at 9:01 am #137061
It’s not the emissions limits, it’s the design and engineering of the manufacturer that is faulty. Plenty of other manufacturers have been able to build cars that comply with the Euro 6 emissions laws without breaking down every five minutes – but then reliability has never been Land Rover’s forte…
14 August 2018 at 7:21 pm #137100
In the same boat as you all. 2016 plate Evoque, on our third DPF, the last one being only 5 weeks old. JLR are blaming the fault on our driving style and refusing to cover the work under warranty.
Has anyone actually got a positive outcome from them and if so how? They are trying to sting us for over £1500.
Advice would be most welcome.
25 August 2018 at 3:06 pm #138159
I am having the same problems as all the previous posts.
I had an Evoque for 3 years and never encountered a problem until I picked up my 18 plate.
It’s not going to be easy to resolve this obvious flaw!!
11 September 2018 at 8:21 am #139467
There are nearly 3000 posts from disgruntled owners on the discosport forum, all experiencing the same issues, and nearly all having the same appalling dealer and manufacturer brush-off.
This, coupled with fuel in oil dilution issues, remain the hottest topic regarding transversely mounted Ingenium engines across the range.
11 September 2018 at 11:46 am #139477
Ex Disco Sport Owner
I bought a 3 month-old LR Discovery Sport in May 2017 and quickly noticed very high oil dilution connected with the need for oil changes every 6,000 miles, rather than the 21,000 miles I had been expecting. Then the car had a series of EGF faults which were fixed at the roadside by the AA. At JLR’s request I took it to a local dealer to be checked by JLR engineers sent down from Coventry. They recommended a new EGR assembly plus a new SCRF (this is the combined 3-way catalytic reducer and DPF device which is the source of the problems recounted above). Combining information received from various JLR engineers and service personnel (including the service compliance notification JLRP00100) I was able to build a full picture of what was really wrong with my car and as a result I successfully rejected it after less than 6 months as being a) not of satisfactory quality and b) not as described.
The discosport forum contains a wealth of evidence which should enable most owners to understand the problem and form an opinion about their best course of action. Basically, as the editor has indicated, there is a design fault with the exhaust which prevents the emissions control devices working properly. There are multiple consequences. Firstly, due to lack of heat in the exhaust, diesel dilution of the engine oil occurs two to three times faster than allowed for in the published service regimen. Secondly (and for the same reason), the DPF is much more sensitive than those in other vehicles to becoming blocked unless it is driven hard for up to 1 hour every 250 miles or so. On top of the design issue, there is a known manufacturing problem on some SCRFs which are not calibrated correctly for the rest of the system – this just makes the problem worse for affected vehicles. It was hoped that 19MY cars would be fitted with extra lagging on the exhaust pipe in the area between the diesel oxidation catalyst and the SCRF inlet but this has not been proven one way or the other so far. It would not resolve the problem completely but it would go some way to improve matters.
A particularly useful document to download is the JLR SCN, JLRP00100:
Details of the SCRF fault:
Thread about the SCRF coatings:
Balancer Shaft Whine on Ingenium Engines:
Honest John webpage. (Videos here showing SCRF and EGR architectue)
13 September 2018 at 2:17 pm #139733
Just read all of of the above reports and yes have exactly the same problem with the exhaust.
However, here is the other thing, we live in Jersey it is 9 miles by 5 miles, maximum speed is 40mph (only a few places !). So in essence we cannot change our driving method and have been sold a car that is not fit for purpose for driving on the island
23 September 2018 at 1:07 am #141813
I am angry with Jaguar Land Rover over this issue because my 2016 DS had asked for an oil service at 8700 miles and when I took the car to the JLR dealership all they did was reset the service indicator and tell me to go back when the car was two years old or at 21000 miles. I then paid £478 for a “service” (basically just a very expensive oil and filter change) and now the car has done just over 27,000 miles from new and the service light has come on again! I am now talking to a legal advisor about my options for rejection because I feel that they should have known how this engine was going to perform before they sold it to me. It was reported to BBC Watchdog last year https://www.discosportforums.co.uk/viewtopic.php?f=17&t=5379&start=1220 and I plan to do the same https://www.bbc.co.uk/programmes/b006mg74/contact I don’t think the problem can be fixed properly so
23 September 2018 at 1:13 am #141815
(continued)…somebody is going to end up paying for this for years to come. I intend to make sure it’s not me.
12 October 2018 at 10:19 pm #143794
I have my Discovery Sport for 16 months and have sent it to the dealer several times because of the DPF warning. This time the DPF amber warning was on again. I didn’t do the regeneration that day because I was busy. The next day the warning turned red directly. I called JLR road assistance, the guy came and diagnosed. He reckoned the amber warning period is too short to take action. I sent my car to the dealer. After a few days, the dealer called me today, telling me they have replaced the DPF, and asking where I normally drive. I told him I mainly drive in the town. Then he said because of my driving style, although the car is under warranty, I have to pay for replacing the DPF, which is nearly 1400 pounds!
I said I mainly drive in the town, but do 100miles journey on motorway every 1 or 2 weeks. And in the week before the warning light was on, I did two motorway journeys. The dealer just keep say it is my driving style fault, I have to pay. It just pissed me off.
If JLR can’t make a car to suit all the driving style, Why JLR’s never mentioned the driving style limitation in their ad? This car is definitely not for town driving.
19 October 2018 at 6:47 pm #144363
Ex Discovery Sport Owner
Jaguar Land Rover CRC have made a post on the discovery sport forum following an enquiry from a concerned owner about when there would be a fix for the known problem of oil dilution caused by too much DPF cleaning. Recalling that 15 months ago JLRP00100 stated categorically that the fault was caused by a “higher than expected” number of failed regenerations due to “hardware and architecture” issues to do with the exhaust system, today’s comment is bad news for anyone expecting to see a final resolution to the problem. Honest John stated months ago that due to the architecture of the vehicle the problem can’t be fixed until the exhaust system has been radically re-designed. This is from JLR CRC, today Friday 19th October 2018:
“Thank you for your comment.
I can confirm that Land Rover are currently working on a software enhancement in regards to the concerns that have been raised.
Unfortunately at this time, we have not been provided with an update as to when this will be released.
Once I have received further information I will arrange for the details to be posted in this forum.
I apologise for any inconvenience that this may cause.
On behalf of JLR.
19 October 2018 at 6:51 pm #144364
Ex Discovery Sport Owner
Link to DiscoSportForum page containing the latest JLR post:
24 October 2018 at 9:49 am #144840
There’s been an interesting ruling by the financial ombudsman in connection with the known Ingenium DPF problem. This should be relevant to DS and Evoque owners suffering from similar problems. In a case that dragged on for a year the owner appears to have successfully rejected his car due to it being “not of satisfactory quality”.
25 October 2018 at 1:23 pm #144961
If you have a diesel operable car then make sure to have the EGR valves, turbochargers, fuel injectors checked. Other than that, drive faster and avoid short journeys.
This way, you can make sure that your DPF works without any problem.
See more here:
25 October 2018 at 3:08 pm #144966
I have a March 2017 plate Diesel Evoque (biggest mistake ever made in my life!) – taken out on a Personal Contract with a 5,000 mile/year lease deal (this alone should have notified the leasing company that I wouldn’t be doing a lot of motorway miles). I live in a semi-rural area with a few 30/40 mile a hour speed cameras dotted around and mainly use the car for school runs, supermarket shopping – not much else as work from home. The car seemed fine from March to December – I used to occasionally get the amber warning light notifying me that the DPF was nearly full and to take the car for a run, which I would do and the car would then be okay, but then something changed and it certainly wasn’t my driving style (which like all the rest of you I have been told numerous times by JLR, is the cause of Evoque’s DPF getting full).
My car went into the dealership December 2017 as the amber turned to red within a day, had a forced regen done and the car was back home again. Now 10 months down the line, on the third DPF system, 4 forced regens and the car doesn’t even bother going to amber now – it only goes to red so I have now no way of knowing when I need to take the car on a motorway run (a journey which I am having to fund in time and fuel as it is not part of my lifestyle requirement).
I have raised my concerns with the leasing company (who have stated that the finance company are not interested – the issue needs to be raised with JLR). I have spoken to the dealership, where my car regularly frequents, for advice how to go forward – again referred me to JLR. So I contacted JLR Customer Service who told me I would be assigned a Case Manager. I have been issued a case number and was contacted yesterday via a representative who has told me that all the information regarding the DPF system is on their website and in the handbook (if I would like to read it – not!). The fault is mine due to my driving style – it was the wrong car choice and predominantly I am ultimately to blame as I decided to get a diesel as opposed to petrol – the car is not deemed defective – apparently the exhaust is not getting to the heat required to burn off the soot, hence I am not getting an amber warning light and it is immediately going to red.
I now feel as though I am basically on my own with this – I am paying for a car which is the most unreliable car ever – the whole purpose of renewing vehicles on a personal contract is to have hassle free motoring – not troublesome motoring. I have had other cars with DPF systems fitted – never had this problem with any other makes, just Land Rover.
Has anyone managed to get anything sorted who have had similar experiences as I don’t know where to go from here – my ultimate quest is to move from the diesel to a petrol but am tied into a four year contract – any help or advice would be much appreciated.
25 October 2018 at 4:57 pm #144978
Successful Land Rover DS Rejector
I suggest that you come and introduce yourself to discosportforum.co.uk where you will find all the resources needed to rid yourself of this terrible nightmare of a problem. DS members will welcome you and guide you in the right direction. There are several cases just like yours involving the DS (same chassis, same engine, same exhaust architecture, same manufacturing and design issues as per JLPR00100) which have resulted in satisfactory rejections. It might take some time, you will have to fight, but you should win in the end.
25 October 2018 at 4:58 pm #144979
Successful Land Rover DS Rejector
That home page is https://www.discosportforums.co.uk
25 October 2018 at 6:55 pm #144997
Thank you for the advice, Successful Land Rover DS Rejector, it is much appreciated – I will definitely do that.
7 November 2018 at 12:40 pm #145803
I have a Bebruary 2018 evoque which has done just 6000 miles. The amber dpf light has come on several times and each time I go up on to the motorway and drive at 70mph for 20 mins to clear the problem. Last week the dpf light went straight to red and the power dropped. LR sent out an engineer to clear the fault, however due to this fault the oil has diluted and has to be changed. I am not prepared to pick up this cost and have complained to LR who say they will contact me. I have had three evoques from new, all diesal and this is the first to give me a problem. There is without doubt a design fault in the exhaust filiter system which make it not fit for purpose. There is nothing in the sales literature saying you have to drive in a particulr way and speed for this vehicle to operate properly. I will poursue this problem to the courts if I have too.
10 November 2018 at 3:44 pm #145937
Hi Evoque sept 2015, car constantly having to go in to be regenerated and remove amber/red lights, JLR could not be bothered after 4 breakdowns and attempts to fix they now say the car is OUT OF WARRANTY still waiting for resolution and Stafford Landrover service centre has just burnt down and no other raker wants to touch it- thinking of dumping it outside JLR ha with the press in tow
11 November 2018 at 10:16 am #145964
I drove my Range Rover in 3rd gear for 5 miles until the temp. went over half, and the orange sign went away. My car is 6 years old and have never had this problem before, though I must admit that over the last few weeks I have only done small hops to take my dog for a walk!
14 November 2018 at 10:38 pm #146324
My car has been in the garage for 2 weeks and they are saying it’s a driving style issue and not warranty but the red light came on 2 mins after the Amber so weren’t given a chance to clear it. Getting nowhere with complaint department, any advice on how to escalate this, had this car back to the garage about 20 times with one fault or another since owning it.
16 November 2018 at 9:45 pm #146430
I also am suffering from DPF issues with my LR Discovery Sport, purchased March 17 and has completed 10,000 miles. As with other contributors I have experienced the warning light advising me to drive at excess of 40 mph for 20 minutes etc.
I was NOT advised that there is a certain ‘driving style’ which is not suitable for this car. As with others I have contacted JLR Coventry addressed to Prof Dr Ralf Spenth, (CEO) without any success.
There are obviously numbers of drivers with this complaint, Evoke, Disc, etc., how about getting together to fund legal action against JLR?
19 November 2018 at 3:34 pm #146684
I purchased a Land Rover Discovery in October 2017 and have had exactly the same issues and received the same responses from the dealer. Complaint currently with Land Rover awaiting response to my demand for refund as the vehicle is not fit for purpose – will also be progressing with the Motor Ombudsman. Understand from research and from discussions with the dealer that the LR DPF’s do not function effectively when run cold or for just short journeys. This info was not provided before sale and is not in the vehicle handbook
20 November 2018 at 9:54 pm #146769
I bought a Land Rover Discovery Sport in April ’17. Within weeks I started to have problems and my car has now been into the garage 17 times in 18 months for this DPF fault. Land Rover have offered a free service! What a joke. I am taking legal action and I am registering my concern here as I am hoping that the press will take notice through sheer volume of complaints.
22 November 2018 at 6:36 pm #146934
This forum is both extremely helpful and horribly depressing.
We bought a Disco Sport demonstrator in March last year, 1,800 miles on the clock. It’s currently in our local JLR garage for the 10th time with the same DPF full issue. It’s had DPF forced regens, replacements, software updates and a partial exhaust replacement.
We’ve also been told it’s our driving cycle (and to use expensive fuel!) and yes we live in town, but the car died after completing the North Coast 500!
It’s incredible JLR have yet to address the problem. £1.5bn pre-tax operating profit in 17/18. I’d like my £30k back!
Now going to use the links I’ve found here to pursue rejection.
29 November 2018 at 8:03 pm #147384
We’re in the same situation as many of you. 2016 reg Evoque and the car is currently moving onto it’s fourth DPF filter. The first replacement was covered under warranty, however since then we have have had to pay for the 2nd replacement and the 3rd replacement (only 1000 miles and 12 weeks since the last replacement) wr’ve been told won’t be covered under warranty either. We have a case open with the Motor Ombudsman regarding the 2nd replacement and are removing our vehicle from the JLR dealership and taking it to an independent garage for further diagnostic work and to undertake replacement is required. Although I do undertake a large amount of local travel, we regularly use our car for longer journeys at weekend when the DPF should be passively regenerating.
My question….has anyone ever had a positive outcome from the motor ombudsmen or looked into legal action?
30 November 2018 at 7:02 pm #147452
Hi All, we need to raise this issue, whilst I know that many have complained to Watchdog these I would suggest have all been in ‘dribs and drabs’ this really disguises the REAL motorist numbers involved, can I suggest that we send in complaints to the AT THE SAME TIME to effect enough emotion!
I also recommend that we canvas ‘Trading Standards’ rather than the Motor Ombudsman on the basis that many state – DPF not fit for purpose!!
4 December 2018 at 10:50 am #147544
JLR DPF “survivor”
The eventual cost of this engineering error for each DS and Evoque will run into thousands of pounds. It is not just additional oil service costs but secondary failures, premature parts replacement due to wear & tear, early DPF replacement due ash clogging plus other random failures due to poor lubrication – even complete engine replacement in many cases. Somebody needs to start the legal ball rolling by briefing a firm such as the ones involved in the VW case. They would be very happy to take it up for a share of the tens of millions of pounds that will have to be paid out by JLR in compensation.
4 December 2018 at 5:52 pm #147568
I bought a evogue 2017 nw on business lease and it’s been in the garage more times than owt now they say I g I’m not driving it right 😂 the dpf filter has been replaced twice in a year and had 3 services
Any clues on what to do
4 December 2018 at 9:25 pm #147576
I have had the same issues with my 2016 evoque. This is actually the 2nd car, the 1st having broken down at 2 weeks old and JLR couldn’t diagnose the fault despite 8 weeks in the garage. I ought to have seen the warning light then and completely rejected the car but no I continued in what has been the worst decision I have ever made.
2 DPF changes in 6 weeks and a car I’m now frightened to use I case this happens again and JLR won’t fix under warranty. I’m a single parent and cannot afford the amount of money some people are quoting on here. This is in addition to the countless times I have been professionally embarrassed with important stakeholders at work by either being late to meetings or not an,e to attend at all because the car has broken down. People look at me in disbelief when I tell them what I ‘drive’.
I feel I was mis sold the car, JLR were told the mileage I do and I was taken advantage of by being a woman on her own making a car purchase.
The assistance from both the dealership and JLR has been abismal:staff are rude and condascending.
I am now desperate to sell the useless pile of junk that is sat on my drive to any dealership that will take it even if I have to loose out financially and will in that case have to buy a cheap run around.
I have tweeted Watchdog but not even had the courtesy of a response. I have been told that there is presently court action against JLR in relation to this issue but I don’t have any direct evidence of this so would be interetsed to know if anyone else knows anything about this.
8 December 2018 at 1:09 pm #147827
I have the same problem with DPF, in 4 months I’ve taken the car with the red warning light 4 times.
I have raised the complaint with Land Rover customer relationship, the answer was due to my driving style.
Now I have raised the complaint with the ombudsman finance,
Have you had any response from them?
What is your current situation with the car?
10 December 2018 at 5:10 pm #147912
Is there anyone can organise a group legal action against JLR? I would like to join. It is so disgraceful for JLR.
13 December 2018 at 1:10 am #148022
Keeven asked: “Is there anyone can organise a group legal action against JLR? I would like to join. It is so disgraceful for JLR.”
Answer: “Yes. ANYONE. Any of the people who have posted on here (or the Evoque or DS forums) about how bad these cars are could take the time to go round the web forums and collect the necessary evidence to demonstrate to a no-win-no-fee law firm that there is money for them to make if they are prepared to help owners to form an effective group. There are tens of thousands of potential affected owners and each one is going to be out of pocket to a lesser or greater extent as a direct result of owning one of these cars. Add all of the potential claims together and it quickly becomes a very big sum of money, possibly in the range of £50 to £150 million. That’s just for restorative damages. The law firm would take 25-30% in fees and that’s all the incentive they should need to take the up-front risk.
Car companies are very good – experts in fact – at picking off individuals one by one and wearing them down by a process of delays and counter-arguments, ultimately, if necessary, conceding just enough (in a small number of cases) to make people feel like they’ve won some kind of pyrrhic victory. But usually it still ends in them being saddled with yet another product from the same stable. A very tiny minority of very angry customers serve it up on hot coals and these people the car maker immediately gives in to, just to get them off the pile of complainants. But then they have to disappear because they no longer have anything to complain about. The motor ombudsman is a waste of space. Ditto trading standards. The financial ombudsman is starting to publish some excellent and damning judgments but the problem is that these are still one-offs. They don’t help other owners.
In this case, there can be very little doubt that faults and design issues lie at the root of the problems being experienced – there are simply too many complaints of a similar nature being voiced for it to be due to anything but a tight knot of well-defined, systematic engineering issues. There are even documents written by the manufacturer to that effect!
Over to you then, Keeven.
19 December 2018 at 10:33 am #148400
It’s never going to be fixed. The accepted explanation is more than just a “theory”, I might not be a professional automotive engineer but who needs to be? The company that produced it says it has “architecture and hardware” issues that cause it to require “higher than expected” post injection. There is a JLR DPF operation document describing in great detail how it should work (passive regeneration and active regeneration operating in concert), and then a letter from JLR explaining that it doesn’t work as it should because, in practical use (normal driving), there’s actually no passive regeneration going on due to the exhaust temperature being “too low”. This explains the need for more frequent active regenerations. We have Johnson Matthey scientific papers on the temperature profiles required for their coatings to passively and actively regenerate and we have their soot loading and timing experiments in a paper presented to a US government body. Their timings for longer soot burning with SCRF coatings tie in with JLR’s admission that active regenerations take longer on the DS and Evoque which is the principal reason for extended regenerations leading to a higher chance of one being interrupted by the driver ending their journey. The forum has recorded scientific oil sample data. There is a convincing record of poor service mileage. All of these information sources tie together into a continuous narrative in which there is absolutely no inconsistency. The exhaust is faulty: it causes premature oil dilution and other damage because it never gets hot enough to deal with the soot properly no matter how hard the car is driven.
JLR have a huge amount at stake in this, now well into the hundreds of millions. It is a major contributory factor to explain the reduced income streams from the diesel versions of the company’s two most popular models (sales of which are down by a third). If they could have disproved this explanation, wouldn’t they have done so by now? If they could have fixed it, wouldn’t they have done so by now? It continues to cost them massively in lost sales and rejections, not to mention all the oil, filters and other parts and labour required to fix cars out in the field. If any organisation had what it took to eliminate these costs and repair the damage to its reputation by providing an alternative explanation, it would have been JLR. Over the past THREE YEARS they’ve had every opportunity to do something about this appalling mess and yet – nothing. Nothing has been done because, as suggested months ago on here, nothing can be done without a very expensive, complete redesign. Now, with £2.5 billion of cuts coming, the remote prospect of that ever happening has presumably just evaporated.
21 December 2018 at 10:18 pm #148643
Hi – I have an Evoque purchased new October 2016 – In February 2018 I had the same problem – The Amber Light went red and then shut down. Land Rover Assist were pretty good and the car went the Strastone Nottingham where after 2 weeks it was fitted with a new DPF under the warranty.
Two days ago (December 2018) the same thing happened and the car is back with Stratstone Nottingham – They have called to say it needs another DPF and they are blaming my driving style for the problem.
Also as the car is out of warranty they want £1500 for the pleasure.
I have told them to put it in writing –
I have only done 14000 miles since new and two DPF’s in two years seems to suggest there is a bigger problem. I was not warned this would be an issue when I purchased the vehicle so I feel I must take the matter up with the original dealer or LR direct.
21 December 2018 at 11:33 pm #148644
The DPFs on these cars (16MY and later Evoque/DS 2.0L diesels) will need changing at between 25% and 50% of the original design life and this pattern will continue until the vehicle itself is scrapped. Also during the life of the vehicle, the oil will require changing on average every 7,000 to 8,000 miles, which is 3 times more frequently than the published service interval. Both of these unexpected and costly phenomena (plus several other likely failures) occur as the result of the design defect disclosed by JLR in the widely-distributed service compliance notification JLRP00100, accurately summarised above in the post above by QA Engineer on 19th December 2018. Everyone who bought one of these cars anticipating better convenience and lower overall costs of ownership due to the claimed 21,000 mile service interval has been seriously misled. I spotted the deception practised on me within a month of ownership and rejected the vehicle within 30 days to ensure that I recovered 100% of my costs. Over 10 years, the cost of these DPF replacements, and the additional oil servicing etc., could run to about £5,000 per vehicle, on top of normal running costs. This is why some people now see a group legal action as the most sensible way of attacking the issue with strength of numbers to ensure that JLR are required to foot the bill for their incompetence and blatant deception in trying to blame owners’ “driving style” for the problems.
28 December 2018 at 4:24 pm #148903
ive had the same issues 3 DPF issues in the past 3 years but was covered under warranty
the car is out of warranty for 2 months and now the same issue again and needs a new sensor DPF total cost £2k
driving style blamed as well but never informed any of this at the time of purchase
only done 15000 miles in 3 years so hardly driven it only around town
1 January 2019 at 5:04 pm #149077
Hi, I’m having issues with a burning smell which has been investigated and put down to DPF issues…this evoque is two months old and has650 miles on the clock. The smell is now coming from the back passenger wheel arch…apparently not much they can do unless they can replicate the smell in the garage? Feel at a total loss, I love the car but this is together with the infotainment screen issues really testing my patience…I don’t think I have enough yet to reject the car however that’s how I feel as it’s going back again next week (3rd time in 2month period) why oh why did I buy this car…
3 January 2019 at 8:31 am #149231
Hi, unsurprisingly I have the exact same issue. Car has been driven appropriately, we get no warning, we got an amber light then straight to red the next day after completing the drive cycle. I have had my car new since Oct 16, it’s been in and out of the garage. Also they don’t check the filter when it is serviced. The whole thing is a joke. I am going to return the car and am refusing to collect it from the service centre. I agree we should try to get some better coverage of the problem!
6 January 2019 at 9:00 pm #149840
I have complained to the lease company dealership and financial ombudsman haven’t driven the car in two months because of this issue
im waiting to hear back dealership and lease company have blamed driving style
but should a different commitment be needed in driving this should have been informed at the time of sale
they pockets are clearly benefiting from large repair bills and the cost of buying the car
has anyone had any luck with the financial ombudsman
9 January 2019 at 3:09 pm #150079
Bought Evoque convertible demonstrator March2018 sane issues (DPF filter)and responses from dealer as documented in all the above, always problem caused by driving style. At the point of sale if this was a known issue then surely it was for the seller to make it abundantly clear at the outset and give the buyer the opportunity to make an informed choice, ie diesel, petrol,Hybrid or electric engine. Surely all those affected are due a full compensation package. This I assume would need a test case taken to court, hopefully successfully and then it would unfold like PPI
22 January 2019 at 1:38 am #151064
Re the possibility of PPI style class actions for mis-selling cars with a known problem, somebody has counted up all the relevant numbers here for the vehicles thought to be affected by JLRP00100: it appears to be around the 1 millon mark:
Raw data available from:
22 January 2019 at 1:58 am #151065
This is a link to the JLR document that cuts through the web of deception and comprehensively neutralises any suggestion that “driving style” is responsible for DPF problems in up to 1 Million Land Rovers:
31 January 2019 at 5:06 pm #151767
My car is on lease and I’ve reported
My case to financial ombudsman as my complaint was dismissed in less than 5 mins blaming the dealership for not informing me of any particular driving style
I’m hoping for a favourable outcome
Will keep everyone posted on this thread haven’t used my car in two months due to this
And also only used 1/3 of my allowable miles on my lease agreement due to these issues
2 February 2019 at 10:08 am #151804
I have a nearly 2 year old land rover evoque se diesel. I live in London and am a busy working mum. 2 weeks ago a red light appeared on my dashboard to say my DPF (diesel particle filter was full) and to take it to dealer ASAP . It turns out that the car is completely unsuitable for my needs as I do under 5000 miles per annum, short journeys usually under 30 miles per hour . Apparently the evoque is only designed for long journeys and my driving style of short journeys has caused the fault.!
I now have a £1600 bill to repair the car, Jaguar Land Rover have been completely unhelpful informing me it says in the manuel the car only works if you drive it over 40 miles per hour for at least 20 minutes. I’ve checked it doesn’t – it only says that to remedy a warning light Re the dpf. JLR have blamed the new emission rules for the dpf design however I now have a car which is not a car as I can’t use it as I have used all previous cars.
JLR should instruct their dealers to make it clear to purchasers this is a limitation of the car. Had they done that and warned me I would not have brought the car. The lady from JLR even had the nerve to tell me I was lucky I had gone nearly 2 years without this happening before.
I am now going to take legal advice as I feel not only does the car have a technical problem but JLR have misrepresented the at would be suitable for my needs – ie small journeys etc
Thank you. Yours sincerely
6 February 2019 at 1:16 am #152239
AutoCar picked up on this issue at long last.
12 February 2019 at 12:53 am #152487
I posted a compliant on 13.4.18 on this forum and I am pleased to say that our case has been by the financial ombudsman service (FOS) against Arval UK Ltd/Land Rover found in our favour.
In short the faulty vehicle has now been “rejected” taken away and financial compensation paid in line with FOS decision, it has taken over 12 months of continuous BATTLING with Arval UK Ltd my advice to you folks who have taken lease/contracts and have DPF problem dig in and fight for your rights via FOS.
Overall I feel pleased that we have a system of recourse (i.e. the FOS) against large organisation hiding behind a façade of slick marketing, Arval UK Ltd and Land Rover were bullies with pathetic business practices…I wish all the best with your fight against DPF faults.
Finally I am waiting for the decision notice to be published on the FOS website once I have link will post.
All the best !
12 February 2019 at 10:04 am #152497
Further to the earlier post attached is a link to the FOS decision…https://www.ombudsman-decisions.org.uk/viewPDF.aspx?FileID=201476
12 February 2019 at 4:43 pm #152508
I am glad that you have finally resolved this issue with the right outcome.
I too have an issue with JLR not honouring warranty claim on its DPF. Not sure what is going on with the management, not only they have alienated a lot of current and perspective JLR customers, they have probably ended up wasting more money on these claims through small claims court and FOS.
My problem is not as severe as yours. We have had the Evoque for almost 3 years, and had seen the amber warning to drive the car at 40-70 mph for 20 minutes for the regenerate process to kick in. Unfortunately, it went straight to Red light – Exhaust Filter full, visit main dealer. Long Story short, unsurprisingly after reading all these posts on this thread, JLR claimed that the owner was too blame – because we do not drive fast enough and not long enough because we do too many short distance driving!
Well, I corrected then as we do a weekly morning trip from Teddington to Reading and Bracknel via M3 regularly on Saturday morning for kids football match, then Teddington to West Acton each saturday afternoon… If this is considered as short distance journey, then JLR should not be selling its car in London, and certainly not in any major cities. They should have advised customers that Range Rover is only for the freeway and warranty does not cover people living in Lodnon.
So, I now have to pay for the repair myself, and then lodge a claim against JLR via small claims just to recover the cost of repair. Unfortunately, I will have to spend my own time dealing with this, but not going to let JLR bully me around and certainly not going to let them get away with this.
Having owned other Diesel vehicles form BMW and Merc, never had this kind of issue, and certainly have never encountered a manufacturer blaming its customers for its faulty equipment or faulty design.
With its focus to try and cut costs by finding excuses not to honour warranty claims, it will not be long before it loses its current customer base, and any future perspective buyers being scared away after reading these posts.