- 14 August 2017 at 9:13 am #118143
Dear forum members, I am posting on behalf of a friend who bought a car from a dealer for £6600 without checking their details. The car was bought and the paperwork was eventually sent after about a month, despite many phone calls asking for the papers. The MOT was clean without advisories, but the car was clearly faulty, so my friend took the car to the local car dealer who did another MOT on it. As was expected, the car was not fit for the road and there were many faults, and the dealer advised that the car was not safe to drive (£6000 to put right). Telephone calls and emails to the garage concerned have just been ignored, so he contacted Trading Standards. They told him to write a letter to the garage which was ignored (signed for letter) as they said they never received the letter. They have told him to write another letter – but what is the point??? Who are the best people/organisations to get in touch with, as Trading Standards don’t seem to be interested. Thanks.
- 14 August 2017 at 4:54 pm #118160
- 14 August 2017 at 9:08 pm #118174
Thank you for your response. So Trading Standards won’t do anything? Is the solicitor route the only alternative then please? Mark
- 16 August 2017 at 1:59 pm #118244
Trading Standards may do something, but it will be much slower and any investigation will be careful to be as fair as possible to both parties.
If you want someone to act exclusively on your behalf in resolving the dispute with the dealer, you need a lawyer.