My rights returning my car under warrenty

[Terry Rice]

Hi, purchased a Citroen C4 Grand Picasso (15) 10 months ago that came with a 12-month warranty.

There have been a number of faults with the car that has resulted in the car needing software upgrades & I’ve had AA out on 4 occasions due to a faulty gearbox. Latest breakdown has resulted in the gearbox needing new sensors. As a foster carer 99% of my time is spent with children in my car & on every occasion when the car has broken down I’ve had children present.

I feel the car isn’t fit for purpose & feel I’ve been sold an unreliable car. Can I ask do u feel there is any point in raising this with Citroën when I collect the car next week??

[Stuart Masson]

Hi Terry. You are outside the six-month window where the Consumer Rights Act in basically in your favour. After six months, it tends to favour the seller. You can still try to reject the car, but you will need to prove that the car had a significant fault when you bought it. The longer you have had the car, the harder it is to prove that a fault hasn’t occurred after you bought it.

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