This topic contains 0 replies, has 1 voice, and was last updated by Lisa 2 months, 3 weeks ago.
21 March 2019 at 9:08 pm #164604
Hi I hope somebody may be able to advise me with this situation.
So a family member has a bmw (4 series ) in finance but wanted a different car (X5)
He goes to the dealer. The salesperson has a 18 plate X5. It has tan colour interior which he hated. The salesperson said ‘Don’t worry we can change all that’
So off they go to the desk and she works out all the cost and new finance which includes the cost for the interior change.
This was on the 1st.
Fast forward 16 days and she sends a video of the X5 with the new black interior but there is still tan remaining on the dash and seatbelts.
He said he’s not happy with this as he’s stated many times he hates tan.
He then gets a email saying he’s already e signed the paperwork on the 1st and this was over 14 days ago so he can’t walk away from the sale.
Even though he feels like he’s been mis sold and it’s not what he wanted.
Is there anything he can do here ?