Paid deposit on new VW up! and now changed mind

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This topic contains 10 replies, has 2 voices, and was last updated by  Mark callan 8 months ago.

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  • #110031 Reply



    Today I went to a Volkswagen dealer and paid a £200 deposit on a new up! I currently own a 2012 up! that I have not finished paying off but with the new road tax changes coming into force I wanted to enquire into potentially getting a new one.

    The dealer was able to write off the outstanding finance still to be paid on my current car and I think I got a bit carried away with new car excitement so paid a £200 deposit to hold the car and signed a form.

    However I’m starting to feel like I’ve made a mistake and am thinking about just keeping my current car until it’s paid off in a couple of years.

    I did pay a £200 holding deposit that I was told would be given back to me once I collected the car , does this actually happen? Also I did sign a form but have not signed all the official documents yet so is it early enough to get out and get the deposit back?

    Many Thanks

  • #110046 Reply
    Stuart Masson
    Stuart Masson

    Hi Calum. If you have signed a vehicle order form, you’ve bought a car. The finance is a different story: you are able to cancel that up until 14 days after delivery, however that doesn’t cancel the vehicle contract (it just means you need to find another way to pay for it).

    You can cancel the purchase and there’ snot much the dealer can do to stop you. You may see your £200 again, but you’ll probably have to fight for it.

    For more information, have a read of our article about getting your deposit back when you cancel your new car purchase.

  • #110070 Reply


    Hi Stuart

    Thank you for your reply’

    I have good news , the dealer has agreed to refund me the £200 they made no fuss and I also have it in an email from the salesman that they would refund me so they can’t back track.

    I realise I’ve been lucky and have learnt not to go into a new car without properly thinking it through.

    Thanks again

  • #110216 Reply


    Hi Stuart,
    Similar one here,
    I have put a £1000 deposit on a new VW on PCP, The car has a Build date but hasn’t been built and I’ve asked the retailer to make some amendments to my order (DSG gearbox and colour change)
    they have told me this isn’t possible,
    Am I able to pull out of the sale and start with a new order so I don’t loose my deposit?


    • #110243 Reply
      Stuart Masson
      Stuart Masson

      Hi AJ. You are not entitled to cancel and get your deposit back, but usually if you work with the dealer and are happy to order another car then they agree to play along.

      In terms of your current order, if your car has a build date then the dealer is probably not able to amend or cancel the order with the factory. That means that – unless the factory burns down or the ferry sinks – the car will be built and delivered to the dealership, and the dealer will be billed for it. That is why they are telling you that the order can’t be changed, as it’s probably true.

      If they agree to allow you to order another car, they will still be getting the original one as well. So they will want to be confident that they can sell it to someone else fairly easily.

  • #110260 Reply

    Roy Pritchard

    Hi Stuart I did business over the phone with the sales person although via a third person in the office can I still get my deposit back via distant selling?

    • #110312 Reply
      Stuart Masson
      Stuart Masson

      Hi Roy. I’m not sure what the correct answer would be in that situation. I would say that if you have authorised someone to sign a contract on your behalf, you bought the car on the premises. But I’m not a lawyer and I suggest you get professional legal advice.

  • #113635 Reply

    Mark callan

    Hi. I put a £2000 deposit down in February on a new vw tiguan, was told that it would be delivered 5-8 weeks later, yet its may and still nothing. When inquiring when will it be ready I’ve been told that it will now be September. As I only was only looking for a new car because mine was wrote off in a crash in January and now the claims been settled and the hire car has gone back, I’ve didn’t have a car and could not possibly wait until September, so I’ve had to buy a ex demo 2 months old from a different dealer. The dealership who took the original order have said that they will refund my deposit, but I get the funny feeling it’s going to drag on. My question is where do I stand? Am I legally entitled to my deposit back? Would like to know before I start to kick up a fuss… thanks

  • #113745 Reply

    Mark callan

    Hi Stuart. Thanks for the reply… will do that, will actually call in as the salesman asked for me to call in to see the car I bought as he’s never seen the colour before, think it’s a good excuse just to turn up. Thanks again much appreciated

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