26 November 2017 at 10:03 pm #124312
Dear Stuart, I have just bought a Volvo V50 in 6/11/2017. We did have ask many questions including the car condition and warranty terms. We spend £350 on single for two train to the garage. We been told excellent condition, free from scratch, platinum warranty, everything presented nothing missing, ready to drive off.
But when we reach there everything is different. Spare key missing, service history missing, V5 no ready till end of the week. Everything only been told when we ask to provide to us. When we drive back 350 miles back to our home we did discover heavy smoke when Speedtest, key ignition and seatbelt not working properly. After two days we have another inspection and found out much more not as described, faults and missing parts. Dealer say the faults is MOT responsible not them but they did run 120 point test before issuing warranty. Platinum warranty become gold. Full of scotch. Seat belt, key ignition and rear suspension not working properly. Missing engine cover but MOT result say fitted. V5 till now not even ready after 20 days.
We almost been arrested for driving without road tax due on 26/10/2017 and before they the dealer told us safe to drive cause the V5 is under the dealer name. Dealer instructed legal firm to reply all my questions and told us we have no ground for any claim and told us the warranty is platinum but the policy say different. Now dealer legal team told us only gold warranty not platinum and they did inform us before. I have all the paperwork, email and phone message to proof.
Furthermore the dealer to us we will get sue on google negative review and told us all the faults is MOT responsible but could it be after 18 we brought the car. Please kindly advise us did MOT are benn accused? Many thanks
1 December 2017 at 5:26 pm #124619
Hi Ming. The dealership is responsible for the condition of the car it is selling. If you want to reject the car, you reject it to the dealership not the MOT testing station.
A dealer will not sue you for a negative review on Google. It sounds like they are simply threatening you in an attempt to make you go away. Since the dealer has engaged legal representation to reply to your concerns, you would be advised to get your own legal counsel.