- 23 April 2018 at 7:48 am #131202
Hi. We bought a used car for our son 5 days ago from a garage. At the time it was stood on the forecourt and didnt start straight away. They said that battery was flat due to it standing. We eventually agreed to buy the car, subject to them checking the battery and replacing if need be. We also mentiined the noise upon start up from the starter motor. They said they would fix that too. They said they had stripped the starter motor down and cleaned it, yet the noise was still there. They said the noise would settle down! We picked the car up last wed. Drove it home and parked it on drive. An hour later went out to start it and it was dead. Contacted the garage, who came up and checked battery. They said it was faulty so replaced it on our drive. We also mentioned starter motor noise again. The guy from garage agreed the starter motor needed changing, so we booked it in for this thur. Yesterday we took car out. When we came back, i reversed it in our street. The car gears jammed in reverse. We are unable to move the car and had to get neighbours to push us into a layby. What are our legal rights to get a full refund?
- 26 April 2018 at 2:54 pm #131296
Hi Sue. You are talking about three separate issues. The battery and starter motor are (or at least should be) easily fixable, so assuming the seller is prepared to cover the cost of those repairs, you wouldn’t really have a case to reject the car.
The gearbox is potentially a more serious issue. Not only is it enough to make the car unable to function, but it may not be an easy fix. Depending on what the actual problem is, it is quite probably justifiable cause to reject the car. The onus is on you to prove that the car was faulty when sold, so you will probably need to get an independent opinion on the fault if the dealer is not prepared to accept a rejection of the vehicle.