Forum Replies Created
- 14 August 2019 at 12:07 am in reply to: Rejecting a used car within 30 days – mechanical and diagnostic report #1743919 July 2019 at 10:38 am in reply to: Rejecting used car: how to prove that the fault was present at the point of sale #171768
Hi Matt. The issue of cosmetic damage is difficult if you have no proof – regardless of how sure you may be that the garage caused the damage.
With regard to the suspension and steering issues, it will depend on the nature and severity of the problems. For more information, have a read of our article about rejecting a faulty car.
Hi Shelley. Getting your money back isn’t going to be straightforward unless you have paperwork showing that the car is not as described. You said that you didn’t sign a sales agreement so you have no real way of proving that the £500 was even for the purchase of that vehicle.2 May 2019 at 8:52 am in reply to: Rejecting used car: how to prove that the fault was present at the point of sale #167108
Hi Mark. Have a read of our article about rejecting a faulty car.
If you are within your first 30 days, you do not have to accept a repair. However, the dealer is entitled to investigate the issue to see if they agree that it is a significant fault (ie – to satisfy themselves that you’re not lying to reject a car that you no longer want).25 April 2019 at 11:43 am in reply to: Rejecting used car: how to prove that the fault was present at the point of sale #166747
Hi Dan. If the van is a business use vehicle, you won’t be covered by the Consumer Rights Act for rejecting the vehicle. As a result, it’s likely to come down to who does a better job of convincing a court that the vehicle was knowingly sold when faulty.
Hi karl. Unless she has some kind of proof that she has been mis-sold, then she’s signed a legally-binding contract to buy that car.
In that case, her options are probably as you suggest – either walk away and lose her deposit, or pay extra to get the car she actually wants.
Hi Christopher. It happens regularly that the same car gets sold twice to different customers, especially with a set-up like Mercedes where a lot of the dealers share the same stock.
However, it’s very poor that the error was not spotted quickly and a lot of your time has been wasted.
You are most certainly entitled to your deposit back as the dealer cannot supply the car, and you should insist on this being returned to you ASAP. If you would like them to source another car for you, they can do so and you then give them another deposit once they have found a car you are happy with.