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Expert Rating

Mercedes-Benz V-Class

(2014 - present)

Expert Rating

New car score:

59
%
D

Used car score:

59
%
D

Expert Rating report card

Media Rating:

61
%
D

Safety Rating:

57
%
D

Eco Rating:

-

Reliability Rating:

58
%
D

Running Costs:

60
%
C

How are our Expert Rating scores calculated?

Expert Rating

New car score:

59
%
D

Used car score:

59
%
D

Expert Rating report card

Media Rating:

61
%
D

Safety Rating:

57
%
D

Eco Rating:

-

Reliability Rating:

58
%
D

Running Costs:

60
%
C

Summary


The Mercedes-Benz V-Class is a large people carrier that can seat up to eight people, which replaced the Viano model when it first arrived on UK roads in 2014.

There is also a camper version, called the Marco Polo, but only the people carrier range is covered here. There’s also the EQV electric version of the V-Class, which has a separate Expert Rating.

Like many models in this segment, the V-Class is based on a commercial van – the Mercedes-Benz Vito – but Carbuyer comments that “Mercedes has transformed it from a humble van to something more akin to a private jet on the inside”, featuring a high-quality interior that Heycar argues “has more in common with a luxury saloon than a van or MPV.”

The cabin is also fitted with plenty of useful on-board tech as standard. That said, Carwow says that the car’s infotainment system does now feel rather dated – the same system that the V-Class launched with in 2014. The car’s age has consequently led many to question its expensive price, as other people carrier options are both newer and cheaper.

While the people carrier’s 2019 facelift didn’t address the infotainment, it did update the car’s engine options. The former engines, described as “noisy” by Parkers, were replaced by more refined versions that are also more economical.

The majority of reviewers agree that the V-Class offers a relaxing driving experience, including Top Gear which says that the people carrier’s “steering is light and accurate”, and “visibility is excellent”, culminating in a “a pleasant, refined and comfortable experience.”

Others, however, find it hard to ignore its van-based origins. “It still feels solid at high speed, but the faster you go the more brittle the chassis feels” Auto Express claims, adding that “the van underpinnings at the rear mean the car sometimes thumps over expansion joints on the motorway.”

Another update to the V-Class is set to reach the UK in early 2024. This will address the infotainment system and overall technology, as well as a more substantial restyle. It will, however, be the same basic vehicle underneath rather than a genuinely new model.

As of January 2024, the Mercedes-Benz V-Class holds a New Car Expert Rating of D, with a score of 59%. It reflects ratings of D for most categories, including safety, reliability and media reviews. Running costs are a bit better, but still only score a C.

V-Class highlights

  • Easy to drive considering its size
  • Stand-out interior quality
  • Spacious cabin that can seat eight
  • Relatively efficient engines
  • Packed with user-friendly tech

V-Class lowlights

  • Undercut by many mainstream rivals
  • Expensive, base price and up
  • Noisy diesel engines
  • Van-like driving dynamics
  • Rather dated infotainment

Key specifications


Body style: Van-based people carrier
Engines:
petrol, diesel
Price:
From £69,180 on-road

Launched: Summer 2014
Last updated: Winter 2019/20
Next update due: Spring 2024


Media reviews


Reviews, road test and comparisons from across the UK automotive media. Click any of the boxes to view.

Auto Express

+

Auto Trader

+

Autocar

+

Carbuyer

+

Carwow

+

Heycar

+

Honest John

+

Motors.co.uk

+

Parkers

+

The Van Expert

+

Top Gear

+

What Car?

+

Safety rating


Independent crash test and safety ratings from Euro NCAP

Overall score: 5 stars
Date tested: October 2014
Read the full Euro NCAP review

Adult protection: 93%
Child protection: 87%
Vulnerable road users: 67%
Safety assist: 85%

The Mercedes-Benz V-Class was crash tested by safety body Euro NCAP back in 2014, achieving some impressive safety scores for occupant protection and safety assistance technology as part of its five-star rating. Please note however that this score, while still valid, is rather outdated, and Euro NCAP has made its assessments harder since then.

Eco rating


Independent economy and emissions ratings from Green NCAP

Model tested: 2.0-litre diesel automatic V 250d

Overall score: 1 stars
Date tested: November 2020
Read the full Green NCAP review

Clean Air Index: 7.2 / 10
Energy Efficiency Index: 1.2 / 10

Testing a diesel version of the people carrier, Green NCAP said that the V-Class is fitted with a number of mechanical features that make the car very effective at mitigating pollutant emissions. That said, it takes plenty of energy to move a vehicle of this weight, and so the V-Class received a low energy efficiency score due to its fuel consumption average of around 35mpg.

The rating above only applies to the 250d model, which is powered by a 2.0-litre diesel engine mated to an automatic gearbox. It does not apply to any other engine/gearbox combination.

Reliability rating

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Reliability data provided exclusively for The Car Expert by MotorEasy

All data based on MotorEasy average workshop costs for extended car warranty claims

As of January 2024, the Mercedes-Benz V-Class has a lower-than-average reliability score of 55%, according to exclusive workshop and warranty data provided by our partners at MotorEasy. However, that this is based on quite a small number of vehicles to date and could change significantly as the number of repair bills increases over time.

The average repair cost is reasonably competitive at a bit less than £600, although that’s still more than the cost of a used car warranty so worth bearing in mind.

A third of all reported problems with the V-Class relate to its electrical system, with an average repair bill of just under £500. However, most faults on this model appear to be relatively inexpensive to repair.

If you’re looking at a used Mercedes-Benz V-Class, make sure any extended warranty cover you purchase covers all of these potential problem areas.

Awards


Trophies, prizes and awards that the Mercedes-Benz V-Class has received

2019

  • Professional Driver Awards – Car of the Year + Best MPV

2018

  • Professional Driver Awards – Best MPV

2017

  • Professional Driver Awards – Best MPV

2016

  • Business Car Awards – Best MPV

2015

  • iF Awards – iF Product Design Award

2014

  • Red Dot Awards – Red Dot Design Award

Similar cars


If you’re looking at the Mercedes-Benz V-Class, you might also be interested in these alternatives

Citroën Grand C4 SpaceTourer | Citroën SpaceTourer | Ford GalaxyFord S-Max | Ford Tourneo Custom | Peugeot Traveller | Toyota Proace Verso | Vauxhall Vivaro Life | Volkswagen Sharan | Volkswagen Caravelle

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The Mercedes-Benz V-Class is one of the most luxurious and spacious people carriers on sale, but these class-leading qualities come at a hefty price.Mercedes-Benz V-Class