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Infiniti Q60 review

60-second summary

What is it?
The Infiniti Q60 is a new four-seater coupé model.

Key features
Distinctive looks, V6 engine availability, all-wheel-drive.

Our view
The Infiniti Q60 adds a good-looking new model to the choice of four-seater coupés on the market, but lacks a personality to go with the visual appeal.

Similar cars
Audi A5BMW 4 Series, Lexus RC F

Full review

Introduction

Infiniti is still battling to establish a true identity in the UK alongside the more familiar premium brands, and part of that effort involves filling the more niche areas of the range. So we now have this new four-seater coupé, the Q60 – reviving a model originally called the G37 and last sold in Europe in 2014.

The Q60 is the first new model to appear after the volume-chasing Infiniti Q30 and QX30 ranges, and the coupé has its work cut out – in recent times a whole host of upmarket contenders have been unveiled in this niche. They include new versions of the Mercedes-Benz C-Class, the BMW 4 Series, Audi’s A5 range and for those with deep pockets, the 5.0-litre V8 powered Lexus RC F.

Tough competition, which Infiniti is tackling with a distinctive-looking shape, lots of technology and a perhaps surprising all-petrol powertrain line-up.

Like many of its rivals, the Q60 is evolved from a saloon model, the Q50. And it certainly has the looks – the car is long, low and wide, with muscular proportions exemplified by the strong lines swooping down to the grille. Combine these with some clever detailing, such as the angles and curves in the rear screen pillar, and you have a car that turns heads far more than some of its more mainstream rivals.

Infiniti Q60S coupe | The Car Expert
The Infiniti Q60S coupé is a sleek-looking car that certainly turns heads

Buying and owning an Infiniti Q60

When Infiniti launched the Q60 at the Detroit Motor Show in January 2016, observers expressed surprise that the mere two engine options did not include a diesel, and concluded that its chances of UK success would be damaged as a result. Just 18 months on, with negative publicity sending diesel sales sliding, that decision does not seem so blinkered.

Of the two petrol engines available by far the most sales are likely to be of the 2.0-litre four-cylinder unit with 208hp and put through a rear-wheel-drive transmission. The range-topping 3.0-litre twin-turbo V6 will not be an engine for the eco-conscious – the quoted 31mpg will ensure you maintain a healthy relationship with your local filling station, while the combination of a 210g/km emissions figure and a selling price well over £40,000 will hit the pocket for tax under the new post-April 2017 VED rules.

Four trim levels are on offer for the Q60, either Premium or Sport levels with additional Tech grades on both – our test car was supplied in the top Sport Tech trim. Prices start from around £34,300 for the Premium version of the 2.0-litre engine with rear-wheel drive, and included are such niceties as autonomous emergency braking, a reversing camera, auto-levelling LED headlights and traffic sign recognition.

The Sport models are as the name suggests angled more towards on-the-road performance, so the direct adaptive steering is added, as are paddle shifts on the steering wheel. Electric adjustment of the seats also features on this trim.

You will need a Tech version of either trim for the reversing camera to check all around the car, but more importantly, you will gain satellite navigation, adaptive cruise control, a more impressive Bose sound system with 13 speakers and very effective blind-spot monitoring.

Inside the Infiniti Q60

Infiniti Q60 S dashboard | The Car Expert
Two separate screens and plenty of switches and buttons make the dashboard appear busy

The distinctive styling theme continues inside the cabin, particularly in the centre console. Accommodating two touchscreens one under the other, this console boasts strong descending lines and a width that slims down the nearer it gets to the floor.

Two screens and rather a lot of switches and buttons make the driver’s environment appear a little busy, but it does soon become second nature to use. It also looks suitably modern and up-to-date, though this effect is jarred slightly by the use of ‘old tech’ such as the foot-operated handbrake in the pedal box.

Up front, there is plenty of room for occupants, but the same cannot be said for the rear seats. Firstly they are not that easy to access, the movable top mount for the front seat belts getting in the way. Once inside, the strong downwards slope of the rear roofline will ensure that all but the shortest occupants form rather too close a relationship with the rear screen.

Driving the Infiniti Q60

Our test car was fitted with the range-topping unit, and is likely to be a far more exclusive choice. The 3.0-litre twin turbo, one of a new range, draws on the brand’s extensive experience with V6 power plants. It puts out 405hp at 6,400rpm, with 475Nm of torque on tap from a pleasingly low 1600rpm. And it is combined with an all-wheel drive transmission, taking on the likes of Audi’s quattro.

The power output is impressive, certainly outdoing several rivals for its potency, and hitting 62mph in five seconds flat is evidence that this car makes the most of its horses and that torque – overtaking slower traffic is a matter of moments. The disappointment is that it doesn’t exactly sound like it performs – it’s almost too well behaved, dialling in the power smoothly but also so quietly.

Infiniti Q60 S exterior - front | The Car Expert
3.0-litre Q60S all-wheel-drive flagship will not be the biggest-selling model in the range

Unfortunately, the transmission does not live up to the billing either – it may have seven speeds but it struggles to keep up with enthusiastic driving – one is left feeling that an Audi unit would do a much better job here.

Infiniti does not scrimp on its chassis setup for the Q60, though you have to choose the 3.0-litre AWD model to be able to take advantage of all the toys, such as the Dynamic Digital Suspension. This and the ‘drive-by-wire’ Direct Adaptive Steering, standard on Sport models, offer a range of modes varying from comfort to high performance-focused settings.

Everything works together very well indeed. On suburban roads with lots of tight turns the car is very easy to handle, and out on a motorway it cruises in comfort and then stiffens up to offer highly placeable steering through a series of twisty corners.

All this is good – but… it is so good, one doesn’t really feel what the car is doing through the steering wheel. It almost suggests one could sit back and let the car do everything itself. Fine if you want a good-looking coupé that requires almost no effort at all to drive many miles, which of course will suit many very well. But it does leave the Q60 lacking a bit of personality.

Summary

The Infiniti Q60 adds a good-looking new model to the choice of four-seater coupés on the market – though in this case, it’s more 2+2 than four-seater. It is also very efficient, perhaps almost too efficient, as a result lacking just a little of the charisma one expects from such coupés.

A comfortable motorway cruiser, but lacking personality

Car buyer debt increases further despite warnings

The latest monthly car finance figures show that car buyers are borrowing more and more money to finance both new and used cars, despite all the media attention directed at PCP car finance.

Overall borrowing in July was up despite a slowdown in new car volumes, which mirrored the new car registration figures from the SMMT for the same period.

The results for July, published today by the Finance and Leasing Association (FLA), show a 7% decrease in the number of new cars financed in July compared to last year, but the average borrowing increased by a significant 15%, meaning that total car finance debt grew by 3% over the same month last year.

Used car results also show that more buyers are continuing to borrow through dealer-provided finance, and are continuing to borrow more money on each car. Overall use car finance debt increased by 17% over the same month last year, which was a result of 10% more cars being financed at an increase of 6% more borrowing per car.

The used car results reflect an increasing number of car buyers choosing PCP car finance for used cars as well as new cars. Used car finance via dealers has doubled in the last five years, with an increase of 23% average borrowing per car in that time.

Car finance results, July 2017
Table (c) Finance & Leasing Association

Goodwood revival for TVR Griffith

An all-new, £90,000 TVR Griffith has been unveiled at the Goodwood Revival meeting and will go into production late in 2018, signalling the return of the evocative British sports car brand after a decade away.

The new Griffith retains one of TVR’s most well-known model names and is described as remaining true to the brand’s heritage, while employing cutting-edge engineering – notably the innovative iStream architecture created by former F1 and McLaren road car designer Gordon Murray.

The highly torsionally rigid structure and body panels are in carbon composite, TVR stating that its newcomer is only the second front-engined production car to feature a flat floor. A full ground-effect aerodynamic package is included, while the car weighs a mere 1,250kg with a perfect 50:50 weight distribution.

Under four secs to 60

Power is provided by is a naturally aspirated 5.0-litre Cosworth-enhanced V8 engine of more than 500hp, mated to a six-speed manual gearbox. The new Griffith is said to have a maximum speed of more than 200mph, and a sub 4.0-second 0-60mph time.

According to TVR chairman Les Edgar, who four years ago led the consortium that bought the company from then-owner, Russian Nikolai Smolenski, the new Griffith embodies TVR’s long-standing ethos of the ‘Spirit of Driving’ – the principle of using engineering rather than electronics to deliver an involving driving interface where the driver will always be fully in control.

“Today’s unveiling is the culmination of nearly three years of tireless work by the team, and we’re all proud to be able to show the new TVR Griffith to the world, Griffith said. “This is unmistakably a TVR, a British muscle car that’s as awesome and brutal as it is charismatic and refined. Importantly, the new TVR offers levels of technical sophistication, comfort, reliability and practicality never seen by the brand before.”

TVR Griffith The Car Expert

PSA brands join the scrappage party

PSA Groupe, which comprises Peugeot, Citroën and DS Automobiles, has joined the rest of the volume brands in the UK with a scrappage offer for older part-exchange vehicles.

The three French brands have been a little more generous than many of their rivals, however, by accepting cars registered up to 31 December 2010, which is a year newer than most similar schemes. Of course, newer cars are likely to be worth more anyway, so won’t necessarily benefit from the scrappage offer.

Citroën’s scrappage allowances vary from £1,600 on the newly-launched C3 Aircross up to £6,400 on the soon-to-be-discontinued C3 Picasso. There are also offers on the Citroën LCV range, which we will be covering over at The Van Expert.

Peugeot is offering allowances from £1,750 on the 108 up to £6,000 on the 508 range. There are also offers on the Peugeot LCV range, which we will be covering over at The Van Expert.

DS Automobiles allowances run from £3,500 on selected DS 3 models up to £5,500 on DS 5 models.

The scrappage allowances cannot be used in conjunction with any other offers, so even if you have an eligible part-exchange vehicle, you should check to see if there are any better deals for your circumstances.

Most DS 3 models are included in the PSA scrappage scheme

Citroën models

Scrappage allowance (inc. VAT)
C1 (excludes Touch spec) £1,750
C3 (excludes Touch spec) £1,750
C3 Aircross (excludes Touch spec) £1,600
C3 Picasso £6,400
C4 £5,000
C4 Cactus (excludes Touch spec) £3,900
C4 Picasso £4,200
Grand C4 Picasso £4,700
Berlingo Multispace £2,500

 

Peugeot models

Scrappage allowance (inc. VAT)
108 £1,750
208 £2,750
2008 SUV £2,750
308 petrol models £2,750
308 diesel models £3,750
3008 SUV petrol models £2,000
3008 SUV diesel models £2,500
508 £6,000
Partner Tepee £2,500

 

DS Automobiles models Scrappage allowance (inc. VAT)
DS 3 (excludes Performance, Performance Black & B.R.M models) £3,500
DS 3 Cabrio (excludes Performance, Performance Black models) £4,500
DS 4 £5,000
DS 4 Crossback £5,000
DS 5 £5,500

 

The Car Expert examines the fine print

  • This offer is a part-exchange allowance, for selected used cars part-exchanged against selected new cars.
  • Your current car can be from any brand, but must have been first registered no later than 31 December 2010. The first registration date is found in your V5C logbook registration document.
  • You must be the owner of the part-exchange vehicle and the buyer of the new car (same name and registered address).
  • You must have owned the old car for at least 90 days (three months), to stop people buying an old banger for £200 and then getting a £2,000 part-exchange allowance for it.
  • The scrappage price is fixed for any car part-exchanged as part of the scheme, not an allowance on top of the car’s value. You are effectively getting nothing for your car, but a discount on the new car (although it won’t be written that way on the contract).
  • New cars must be ordered and registered no later than 31 December 2017.
  • This offer cannot be used on top of any other offers from the dealer, manufacturer or finance company.
  • The offer is not dependent on you taking any finance package or other products.

Citroen C4 Picasso and Grand C4 Picasso are part of the PSA scrappage scheme

Mazda gets on the scrappage scheme bandwagon

Mazda UK has joined the legion of manufacturers offering scrappage scheme allowances for older part-exchange vehicles against a selection of new models.

The offer applies to any car first registered before 31 December 2009. Unlike most rival schemes, the Mazda offer is not restricted to Euro 4 vehicles or earlier, so early Euro 5 cars from some manufacturers will also be eligible.

The programme is only available for selected new Mazda models and specifications, all of which must have an official CO2 emissions level of less than 130g/km.

Mazda 2 petrol models are eligible for a £2,000 allowance. Mazda CX-3 diesel crossover models get a £3,000 allowance. Mazda 3 and Mazda 6 petrol models get a £4,000 discount, while Mazda 3 and Mazda 6 diesel models get a £5,000 allowance. Other Mazda models are not included in the scheme.

The offer runs until the end of December, but cannot be used in conjunction with any other dealer, manufacturer or finance company offer.

Mazda is offering a low-rate PCP and conditional sale finance offer, with a representative APR of 3.9%, but you don’t have to take finance to be eligible for the scrappage allowance.

Mazda6 on the Mada scrappage scheme 2017
Up to £5,000 scrappage allowance is available on selected Mazda6 models

The Car Expert examines the fine print

  • This offer is a part-exchange allowance, for selected used cars part-exchanged against selected new cars.
  • Your current car can be from any brand, but must have been first registered no later than 31 December 2009. The first registration date is found in your V5C logbook registration document.
  • You must be the owner of the part-exchange vehicle and the buyer of the new car (same name and registered address).
  • Mazda has not specified a minimum ownership period for part-exchange vehicles.
  • The scrappage price is fixed for any car part-exchanged as part of the scheme, not an allowance on top of the car’s value. You are effectively getting nothing for your car, but a discount on the new car (although it won’t be written that way on the contract).
  • New cars must be ordered and registered no later than 31 December 2017.
  • This offer can be used on top of any other offers from the dealer/manufacturer/finance company.
  • The offer is not dependent on you taking any finance package or other products.

Mazda2 on the Mazda scrappage scheme 2017
£2,000 scrappage allowance is available on selected Mazda2 models

Kia Proceed points to next Cee’d

The Kia Proceed Concept, to be unveiled at the Frankfurt Motor Show next week, previews both the expected styling look of the next generation Cee’d range set to launch in 2018, and a possible new body style.

Designed at the Kia European design studio next door to the site of the Frankfurt show, the concept is described as an ‘extended hot hatch’, effectively a shooting brake. If it reaches production it will extend the Cee’d line-up, which currently runs across three and five-door hatchbacks and an estate.

Kia’s European chief designer officer, Gregory Guillaume, describes the concept as a potential different halo model for the Cee’d family, as many European drivers are now seeking performance alternatives to the three-door hot hatch. “The Proceed Concept represents a bold new vision of how the vibrant soul of the pro_cee’d could be reincarnated and revitalised for a new generation of performance-oriented drivers,” Guillaume says, which suggests that the current three-door will not be part of the next-generation Cee’d line-up.

Bold styling treatment

In line with this aim, the styling is more distinctive than the mainstream Cee’d, with a low stance, muscular bodywork and sharp detailing. The bodywork includes a bold ‘Sharkblade’ design element that also emphasises the lack of B-pillars (door pillars), and the car sits on 20-inch six-spoke aluminium wheels.

Other styling influences from the current Kia range are also incorporated, notably the ‘Tiger Nose’ grille, a bonnet shape designed by the Stinger model soon to go on sale, and a full-length glazed roof.

Should the Proceed reach production it will likely only appear after the next mainstream Cee’d range launches with the styling treatment displayed on the concept.

Kia Proceed Concept The Car Expert

 

Jaguar unveils its plan for an electric future

Jaguar has unveiled the Future-Type concept and announced that all Jaguar Land Rover cars will be electrified in some way by 2020.

Speaking at a technology event organised by JLR in London, company CEO Dr Ralf Speth announced that a “portfolio of electrified products” will be introduced across the model range, embracing fully electric, plug-in hybrid and mild hybrid vehicles. “Our first fully electric performance SUV, the Jaguar I-PACE, goes on sale next year,” Speth confirmed.

The Future-Type concept is a narrow-bodied fully autonomous vehicle with what is described as 2+1 ‘social’ seating – the idea being that if a user wishes to for example talk to their child while taking them to school, they can use the two seats and let the car take charge of the journey.

Live-at-home steering wheel

Technological highlight of the Future-Type is what JLR dubs the first intelligent and connected steering wheel, called Sayer after the designer of the iconic Jaguar E-Type. Designed to live in the home, the wheel boasts voice-activated artificial intelligence (AI) technology and can carry out a wide range of tasks from summoning the car, playing music, booking restaurant tables or even checking the contents of the owner’s fridge.

While relaxing in their living room owners will be able to tell Sayer where they need to be the following day and at what time. and the system will work out when a car needs to autonomously arrive at the door – based on the time the owner normally gets up – and will also advise which parts of the journey the owner might enjoy driving themselves.

As a sign of its commitment to electric cars, JLR also displayed an EV version of the 1960s E-Type, dubbed the E-Type Zero. The car, a restored Series 1.5 Roadster, is completely original apart from its 220kW electric powertrain. This uses a lithium-ion battery pack with the same dimensions, and similar weight, to the XK six-cylinder engine used in the original E-type, with the motor mounted behind and the whole in exactly the same location as the original’s engine and transmission.

Electrically powered Jaguar E-Type Zero mixes past and future.

New-look Nissan LEAF to go further

A greater range, additional technology and revised styling to attract a wider customer base are all features of the latest Nissan LEAF electric car.

Images and information of the second-generation LEAF have been revealed ahead of its public debut at the Frankfurt Motor Show on 12th September. Built in Britain, the car is due on sale across Europe from January 2018, succeeding the current LEAF that has become the world’s best-selling electric car with more than 283,000 sold since 2010.

Nissan is quoting an official (New European Driving Cycle) range between charges of the new car of 235 miles. And also planned is a higher-power model which will also boast a longer range – some observers predict that the LEAF will gain a version in Nissan’s NISMO performance sub-brand in order to attract younger buyers.

The powertrain of the new LEAF has had its energy efficiency improved and both power and torque uprated, to 150hp and 320Nm respectively. Maximum speed will be 90mph but the 0-62mph time has not yet been stated.

Driving tech added

New technology in the LEAF includes the ProPilot driver assistance system which makes driving safer and easier on single-lane roads, and the ProPilot Park which will automatically control acceleration, steering and braking to park the car. Also included is an e-Pedal, allowing drivers to start, accelerate, decelerate and stop simply by the way they press the accelerator pedal. When the accelerator is fully released, regenerative and friction brakes are applied automatically, gradually bringing the car to a complete stop.

The car’s exterior styling follows that of the IDS Concept unveiled at the Tokyo Motor Show in 2015. The current V-motion grille family design is incorporated, detailed in blue to signify the car is electric. The interior has also been completely redesigned.

Honda CR-V Hybrid to debut at Frankfurt

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The Honda CR-V Hybrid Prototype will be displayed at the Frankfurt motor show later this month, and previews a production model in which the company’s popular mid-size SUV will go hybrid for the first time.

Due on sale in 2018, the next-generation Honda HR-V Hybrid is expected to signal the expansion of electrified drivetrains across the brand’s range. Its newly developed i-MMD (intelligent Multi Mode Drive) hybrid system combines a 2.0-litre petrol engine with two electric motors – one for propulsion and one generating energy for the batteries.

Gearing in the hybrid model is fixed, according to Honda creating ‘a direct connection between moving components, enabling a smooth transfer of torque within the system.’ Power and economy figures for the powertrain are yet to be revealed.

Styling evolves

The Honda CR-V Hybrid Prototype also reveals the look of a general CR-V styling facelift. This will debut in showrooms with the 1.5-litre petrol-engined version of the CR-V, which will go on sale before the production version of the hybrid. In the same week that figures reveal UK diesel sales have slid again, Honda has made a possibly highly significant move in no longer offering a diesel-engined CR-V to European customers.

While described as an ‘evolutionary design that is sophisticated and sporty’, the restyle of the CR-V is extensive, and the resultant car measures up slightly longer, wider and higher than the current model.

The A-pillars (windscreen pillars) are thinner, wheel arches wider, and both wheels and tyres increased in size. Both the bonnet and rear flanks gain sharper contours, and the nose reflects the brand’s latest family styling with bespoke headlamp signatures.

1709-Honda-CRV-Hybrid-Prototype the Car Expert

Another slow month for new car sales in August

New car registrations fell by more than 6% in August compared to last year, with private buyers shying away from showrooms and diesel cars continuing to have a disastrous time, according to results released today by the Society of Motor Manufacturers and Traders (SMMT).

Private sales were 10% down on the same time last year, while fleet sales recorded a more moderate 3% drop (although this will include a lot of self-registered cars, as manufacturers and dealers tend to register more vehicles to themselves when demand drops). Business sales were down 14% but this is a much smaller sector, with less impact on the overall picture.

The woes for new diesel car sales continued in August, with registration numbers down more than 21% on last year. Diesel cars made up less than 40% of the market, an historic low, while petrol sales were up by just under 4%, to an overall 55% of the market, as buyers continue to switch from diesel to petrol power.

Hybrids and electric cars continue to show improvement, up 58% on last year. Almost 4,000 ‘alternatively-fuelled’ cars were registered in August, and the sector again accounted for more than 5% of the overall market.

Within the broader picture are other interesting details. SUVs continue to grow in popularity, with an 8% increase compared to the same month last year. Large family cars were also up marginally, which is something of a surprise, and executive cars also improved slightly. Hatchbacks, people movers and other types of car all decreased.

For SMMT bingo fans it was a disappointing month. There were no mentions of “Brexit” or “the single market” anywhere in the press release, nor any pleas for the government to do something to protect the automotive sector.

SMMT new car registrations, August 2017
Good month for hybrids and electric cars, another bad month for diesels.

Volkswagen Golf is back on top

It was another good run for the Volkswagen Golf, returning to the top of the charts in August. The new Ford Fiesta improved to second place, and is generally expected to resume its traditional place at the top of the charts once supply of the all-new model is up to speed.

The Vauxhall Mokka X vaulted into the Top 10, ending up in third place, ahead of usual suspects like the Ford Focus, Volkswagen Polo, Vauxhall Corsa and so on. It was also a good month for the Ford Kuga, appearing in fifth place, while the Nissan Qashqai slipped from third back to tenth as supplies of the old model ran out and the new model started to arrive.

Hopes pinned on scrappage schemes and aggressive offers

August is always a slow month for new car sales, with private buyers, in particular, hanging back for the number plate change in September. With a number of manufacturers now offering aggressive scrappage schemes and other offers, the hope will be that they can claw back the losses from the middle of the year and salvage a decent yearly result by December.

Top ten new car models, August 2017
Good month for the Volkswagen Golf and Vauxhall Mokka X, not so good for the Nissan Qashqai or the Mercedes A and C Classes

New Skoda Karoq is a digital SUV

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The Skoda Karoq will be unveiled at the Frankfurt motor show as the Czech brand ramps up its SUV offensive.

A smaller sister to the Kodiaq and effectively replacing the highly successful Skoda Yeti, the Karoq is 4382mm long, 1841mm wide and 1605mm high. The significantly long wheelbase of 2638mm promises plentiful interior room, while boot space is generous too, at 521 litres, growing to 1630 litres with the rear seats folded forward.

Alternatively, VarioFlex rear seats can be fitted as part of the brand’s ‘Simply Clever’ programme – these consist of three separate rear seats that can be individually adjusted or even removed, providing between 479 or 588 litres of space which can grow to 1810 litres.

Digital direction

Skoda is heavily promoting the Karoq as the most digitised model in its range. The highlight is the first fully digital instrument panel offered in a Skoda, which can be customised to the driver’s preferences. All the displays are also linked to the car’s infotainment system, while other technology includes a wi-fi hotspot.

The Karoq will go on sale with a five-strong engine lineup, two petrol and three diesel. Capacities available range through 1.0, 1.5, 1.6 and 2.0 litres and power outputs from 115 to 190hp and the 190hp 2.0 diesel comes as standard with all-wheel-drive and a seven-speed DSG auto gearbox. All other powertrains will be orderable with either the DSG or a six-speed manual ‘box.

More details of the Karoq will be revealed when the car is unveiled on 12th September at the Frankfurt show. UK sales are expected to start in January 2018.

The Car Expert Skoda Karoq
Digitisation is a key element of the Skoda Karoq.

Fiat brands unveil scrappage offers

Fiat Chrysler Automobiles (FCA) has announced its scrappage offers for its four UK brands – Fiat, Alfa Romeo, Abarth and Jeep.

Like most of the other schemes on offer, the FCA scrappage offers apply to for any part-exchange cars built to Euro 4 emissions standards or earlier, with either petrol or diesel engines. This means definitely cars first registered before 31 December 2009, although some vehicles had Euro 5 engines before that date.

The scrappage offers only run until 30 September, so cars must be ordered and delivered by the end of this month.

The allowance cannot be used in conjunction with any other offer from the dealer, manufacturer or finance company, such as Alfa Romeo’s “Test me” deposit contribution offer, so buyers will have to examine the offers available and decide which is best.

All vehicles part-exchanged under the programme will be scrapped.

Make and model Series Scrappage allowance
Fiat 500 Pop Up to £2,125
Fiat 500X All £2,500
Fiat 500L All Up to £3,500
Fiat Panda All (excl. Pop) £2,000
Fiat Tipo All Up to £1,500
Fiat Punto All £3,500
Fiat 124 Spider All £3,000
Abarth Spider All Up to £3,000
Abarth 595 All £1,095
Jeep Renegade All £3,500
Alfa Mito All (excl. entry model) £2,500
Alfa Giulietta All (excl. entry model) Up to £5,300
Alfa Giulia All models (excl. entry version & Quadrifoglio) £3,250

Jeep Renegade is included in FCA's scrappage offers

The Car Expert checks the fine print

  • This offer is a part-exchange allowance, for selected used cars part-exchanged against selected new cars.
  • Your current car can be from any brand, but must be built to Euro 4 emissions standard or earlier. This will definitely be cars first registered no later than 2009, although some cars had Euro 5 specification engines earlier than this.
  • You must be the owner of the part-exchange vehicle and the buyer of the new car (same name and registered address).
  • You must have owned the old car for at least 180 days (six months), to stop people buying an old banger for £200 and then getting a £2,000 part-exchange allowance for it.
  • You must order your new car and take delivery before 30 September 2017.
  • This offer cannot be used on top of any other offers from the dealer/manufacturer/finance company.
  • The offer is not dependent on you taking any finance package or other products.

Toyota C-HR review

60-second summary

What is it?
The Toyota C-HR is the brand’s distinctive entry into the booming compact crossover market.

Key features
Hybrid powertrain, bold styling.

Our view

It may be late to the compact crossover party, but the C-HR has certainly made a spectacular entrance. With its riot of angles and creases, the C-HR certainly makes a head-turning statement.

Toyota will have no worries about sliding diesel sales where its new crossover is concerned, because you can’t have a diesel in the C-HR. The choice is between the 1.2-litre turbo petrol engine or the 1.8-litre petrol-electric hybrid.

The C-HR comes in a choice of three specifications, all of which offer good levels of equipment. The cabin feels airy and spacious, thanks to a combination of excellent design and top-notch quality.

The C-HR handles very well and certainly belies its high-riding crossover stance. Ride comfort is exemplary, soaking up the bumps on poor condition surfaces and damping them out of the cabin. Officially the car returns 72mpg, but hovering close to 60mpg in real-world motoring is still impressive.

This is a crossover that exudes style amongst many more ordinary-looking rivals, and it also ticks the boxes of quality and (mostly) practicality.

Similar cars
Nissan Qashqai, Renault Kadjar, SEAT Ateca

Full review

Introduction

There is absolutely no doubt that the Toyota C-HR instantly polarises people. Upon seeing it in a TV commercial, this tester’s offspring dubbed it the ugliest car she had ever seen. When the test version arrived for testing, she was forced to admit it looked better in the metal than on the screen. This car certainly breaks the mould of typical Toyota fare.

Over the last few years, the compact crossover segment has exploded in popularity around the globe. The Nissan Qashqai started the ball rolling a decade ago and now almost every manufacturer is trying to cash in, resulting in a very crowded marketplace. The C-HR is also up against quality opposition like the Renault KadjarSEAT AtecaPeugeot 3008 and Volkswagen Tiguan.

So it may be late to the party, but the C-HR has certainly made a spectacular entrance. According to Toyota, this is a car that illustrates the aim of head man Akio Toyota’s determination to take the shackles off his designers – “to allow greater stylistic freedom and promote creative engineering to deliver eye-catching designs and more driving pleasure.” The nose is dominated by a bold V shape sweeping to the centre point of the grille. The rear is no less distinctive, with a rear screen so raked it is almost horizontal. With its riot of angles and creases, the C-HR certainly makes a head-turning statement.

However, visuals are but one element of a successful model – once we start delving into the practicalities, how does the C-HR stack up against its ever more plentiful opposition? Pretty well, mostly…

Toyota C-HR attacking a corner | The Car Expert
The Toyota C-HR certainly stands out in a crowd

Buying and owning a Toyota C-HR

Toyota will have no worries about sliding diesel sales where its new crossover is concerned, because you can’t have a diesel in the C-HR. The choice is between the 1.2-litre turbo petrol engine of 114hp, or the hybrid. This combines a 1.8-litre petrol unit with an electric motor to produce a combined 120hp.

Toyota is, of course, an evangelist for such systems, and the one in the C-HR offers all the advantages of the brand’s many years’ experience with the technology. The battery is more dense in its energy storage, which means it can be reduced in size and will charge faster. The electric motors are smaller but more efficient. Even the petrol engine part of the equation has been significantly re-engineered to work better with the electric motor.

Every C-HR comes with Toyota’s comprehensive ‘Safety Sense’ package of active safety systems. Autonomous emergency braking and pedestrian recognition, Lane Departure Warning, Traffic Sign Recognition and Automatic High Beam headlight operation are all part of the package. Euro NCAP awarded the C-HR five stars earlier this year, with an outstanding set of scores.

The C-HR comes in a choice of three specifications, all of which offer good levels of equipment. The entry-level Icon spec starts at £23,685 for the hybrid model, and includes 17-inch alloy wheels, dual-zone air conditioning, touchscreen multimedia system and rain-sensing wipers.

Mid level is Excel, and the most popular. The seats are part-leather and the front ones are heated. Satnav, keyless entry and parking sensors with parking assistance are included, as are larger alloys and extra safety systems such as a blind-spot monitor and measures to stop one reversing into a passing car. Finally, the Dynamic grade gains metallic paint with a contrasting black roof, LED headlamps and bespoke alloy and upholstery designs, although the price tag is now up over £28,000.

Running costs are also very competitive, largely thanks to the hybrid system. Fuel economy is impressive, and road tax is cheaper than its petrol or diesel rivals. Insurance should be reasonable as well.

Inside the Toyota C-HR

Toyota C-HR - front interior (The Car Expert)
Interior is a massive step up from previous Toyota models

Slip behind the driver’s seat and things are immediately impressive. The design is another new departure for Toyota, dubbed ‘Sensual Tech’, and designed to appeal for its fashionable look as much as its functionality. It feels airy and spacious, thanks to a combination of excellent design and top-notch quality.

The dash fascia sweeps around the driver, the infotainment screen flows vertically out of it, and there are lots of creditable details, from the family look of all the switchgear to the shape of the cupholders.

It also all feels premium – piano black finishes in abundance, soft-touch quality plastics, and on our admittedly top-spec model bespoke fabrics on the upholstery.

Look over your shoulder, however, and you realise that the rear windscreen is an example of form over function. It’s very small in the mirror and visibility out of the back is compromised as a result. Equally, the tiddly rear side windows make sitting in the back an overly cosy experience, although head and legroom are a little more generous than one might expect.

One other area where style has compromised practicality is the boot. The 377 litres, (extending to 1,160 with the rear seats folded) is adequate, but around 100 litres less than major rivals. And this can’t be blamed on the hybrid power system, which doesn’t intrude into the load space like on many other hybrid vehicles.

Driving the Toyota C-HR

Toyota C-HR - rear dynamic (The Car Expert)
The C-HR handles better than you would expect for a tall car.

The C-HR is the second model – after the Prius – to be constructed on Toyota’s latest modular platform, dubbed TNGA, Toyota New Global Architecture. This won’t mean much to many drivers until they actually take the car onto the road.

The C-HR handles very well indeed, and certainly belies its high-riding crossover stance. Toyota has worked hard to keep the centre of gravity as low as possible, and the result is a planted stance and a well-controlled, upright poise through corners. The steering is well weighted, providing plenty of confidence-inducing feedback, while the ride comfort is exemplary, relaxing on motorways, soaking up the bumps on poor condition surfaces and damping them out of the cabin.

Cruise around town, or gently along the motorway, and the car feels refined and a relaxing drive. Accelerate to overtake that slower car, however, and the petrol engine makes its presence audibly much felt, while the CVT gearbox feeds in loads of revs before changing up. All of which results in the interior ambience becoming thrashy and anything but refined.Not quite so impressive, sadly, is the powertrain. It almost bullies you in driving it as economically as possible, and even then very little of your progress will be in full-electric mode – the engine wakes up very soon after one depresses the accelerator pedal.

The answer is to treat everything gently, not to try to be sporty. In such form, the C-HR is an upmarket companion. The three drive modes include Eco and Sport settings alongside the Normal, but in truth, it’s that middle mode that offers the best balance between propulsion and thrash metal.

One other plus from the gentle touch – one gets the feelgood factor of seeing the impressive fuel economy figures on the infotainment screen. Officially the car returns 72mpg, but hovering close to 60mpg in real-world motoring is still impressive.

Summary

The Toyota C-HR has its minus points – some space restrictions and a performance that doesn’t quite match up to the sporty image of its coupé styling.

However, it also achieves the aim of its creators. This is a crossover that exudes style amongst many more ordinary-looking rivals, and it also ticks the boxes of quality and (mostly) practicality. Overall it’s an impressive contender.

The Toyota C-HR exudes style amongst many more ordinary-looking rivals
The Toyota C-HR exudes style amongst many more ordinary-looking rivals

Kia’s small car scrappage scheme

Kia is the latest manufacturer to join the scrappage scheme frenzy for the new 67-plate registration season, with offers on the Picanto and Rio models.

Unlike other brands with several terms and conditions, Kia’s offer is comparatively simple. It will offer £2,000 for any part-exchange vehicle more than seven years old when traded in against a new Kia Picanto or Kia Rio.

There’s no requirement to have owned the part-exchange vehicle for a minimum length of time, so long as the name and address of the old car match those for the new car.

The scrappage offer cannot be used in conjunction with any other dealer, manufacturer or finance company offer.

Kia Rio 2

The Car Expert checks the fine print

  • This offer is a part-exchange allowance, for selected used cars part-exchanged against selected new cars.
  • Your current car can be from any brand, but must be at least seven years old.
  • You must be the owner of the part-exchange vehicle and the buyer of the new car (same name and registered address).
  • The scrappage price is fixed at £2,000 for any car part-exchanged as part of the scheme, not an allowance on top of the car’s value. You are effectively getting nothing for your car, but a £2,000 discount on the new car (although it won’t be written that way on the contract).
  • You must order your new car and take delivery before the end of the year.
  • This offer cannot be used on top of any other offers from the dealer/manufacturer/finance company.
  • The offer is not dependent on you taking any finance package or other products.

Vauxhall’s new part-exchange pledge

Vauxhall has offered its own twist on the part-exchange allowance and scrappage scheme offers hitting the marketplace, with a pledge to beat the leading online car buying website.

The company is pledging to beat We Buy Any Car’s equivalent valuation for any part-exchange vehicle by at least £1,000 when customers trade the vehicle in on a new Vauxhall.

The programme applies to any new 67-plate Vauxhall ordered and delivered this month. This offer is separate to Vauxhall’s scrappage scheme, which has been extended. the £1,000 allowance can be used in addition to any other dealer or manufacturer offers.

Scrappage scheme extended on selected models

Vauxhall has offered scrappage incentives at various points over the last couple of years, with its most recent programme originally due to end yesterday. However, it has now been extended until the end of September, albeit only on a few models in the Vauxhall range.

Vauxhall is offering a scrappage allowance of £2,000 on selected Astra, GTC, Meriva, Corsa Limited Edition models, as well as the Vivaro van. There are no emissions or other requirements, other than that you need to have owned the car for at least 90 days.

Vauxhall Crossland X on road 1

The Car Expert checks the fine print

  • These offers are part-exchange allowances, for selected used cars part-exchanged against selected new cars.
  • Your current car can be from any brand.
  • You must be the owner of the part-exchange vehicle and the buyer of the new car (same name and registered address).
  • You must have owned the old car for at least 90 days for the scrappage scheme, to stop people buying an old banger for £200 and then getting a £2,000 part-exchange allowance for it.
  • The scrappage price is fixed for any car part-exchanged as part of the scheme, not an allowance on top of the car’s value. You are effectively getting nothing for your car, but a discount on the new car (although it won’t be written that way on the contract).
  • The £1,000 allowance over We Buy Any Car’s valuation is based on a complete physical inspection and valuation of the vehicle by We Buy Any Car, not just an online guide price.
  • You must order your new car and take delivery by 30 September 2017 for both offers.
  • These offers can be used on top of any other offers from the dealer/manufacturer/finance company.
  • The offer is not dependent on you taking any finance package or other products.

Renault joins the scrappage scheme rush

Renault has joined the rush of manufacturers offering scrappage schemes to coincide with the new 67-plate registrations that commenced today.

Like most of the other offers already announced, Renault is offering a £2,000 allowance for any Euro 4 (or older) part-exchange vehicles against selected new Renault models.

The offer is available to any part-exchange vehicle, unlike some rivals which are only accepting diesel cars under their schemes. All of the vehicles part-exchanged under the Renault scrappage scheme will be scrapped rather than re-sold.

The £2,000 scrappage offer applies to Renault Clio, Captur, Megane, Scenic and Kadjar models. Vans are also included in the offer, which we are covering over at our sister site, The Van Expert. Twingo, Twizy, Zoe and Koleos models are not included in the scheme.

The scrappage allowance (which replaces a normal part-exchange valuation) is able to be used in conjunction with existing offers, meaning possible savings of over £5,000 on a new Kadjar, for example.

Renault Kadjar is included in the new scrappage scheme

The Car Expert checks the fine print

  • This offer is a part-exchange allowance, for selected used cars part-exchanged against selected new cars.
  • Your current car can be from any brand, but must be built to Euro 4 emissions standard or earlier. This will definitely be cars built no later than 2010, although some cars had Euro 5 specification engines earlier than this.
  • You must be the owner of the part-exchange vehicle and the buyer of the new car (same name and registered address).
  • You must have owned the old car for at least 90 days, to stop people buying an old banger for £200 and then getting a £2,000 part-exchange allowance for it.
  • The scrappage price is fixed for any car part-exchanged as part of the scheme, not an allowance on top of the car’s value. You are effectively getting nothing for your car, but a discount on the new car (although it won’t be written that way on the contract).
  • Dates have not yet been issued by Renault, but most rival offers run until 31 December 2017. We will update this information as soon as we have it.
  • This offer can be used on top of any other offers from the dealer/manufacturer/finance company.
  • The offer is not dependent on you taking any finance package or other products.

Nissan ups the part-exchange ante

Nissan has unveiled a part-exchange offer to compete with the scrappage schemes on offer from numerous other car manufacturers.

Unlike many of the other schemes recently announced, the Nissan offer is an additional allowance over and above the part-exchange valuation of your car. The part-exchange vehicles will not be scrapped unless it is the most economically-viable option.

Nissan is offering up to £2,000 part-exchange allowance on selected new cars, in addition to any other dealer/manufacturer/finance company offers. The offer only applies to certain grades of Nissan Micra, Juke, Qashqai and X-Trail models.

Nissan has gone a step beyond other manufacturers, however, and has a specific offer for approved used Leaf models (despite new Leaf models not being included in the programme). An additional £1,000 part-exchange allowance is available for used Leafs, and is also supported by a low-rate PCP finance offer.

Nissan’s offer is only valid for this month, which means you need to order and take delivery of your vehicle by 30 September. Most other brands’ offers are running until the end of this year.

Nissan X-Trail is part of the new part-exchange offer

The Car Expert checks the fine print

  • This offer is an allowance over an above your car’s part-exchange value, for selected used cars part-exchanged against selected new cars.
  • Your current car can be from any brand, but the first registration date (shown on your V5C registration logbook) must be no later than 31 December 2009.
  • You must be the owner of the part-exchange vehicle and the buyer of the new car (same name and registered address).
  • You must have owned the old car for at least 90 days, to stop people buying an old banger for £200 and then getting a £2,000 part-exchange allowance for it.
  • You must order your new car and take delivery by 30 September 2017.
  • This offer can be used on top of most other offers from the dealer/manufacturer/finance company.
  • The offer is not dependent on you taking any finance package or other products.

Volkswagen brands join rush to scrappage

Another day another scrappage scheme – or in this case, four. VW Group brands Volkswagen, Audi, Skoda and SEAT are all launching incentives to replace older higher-polluting cars.

The four schemes are broadly similar. Owners trading in any diesel vehicle with a Euro 4 emissions standard engine or earlier, and registered before 2010, will be offered discounts against the majority of new cars from the four brands. All part-exchange vehicles traded in under the scheme will be scrapped rather than re-sold.

Volkswagen discounts range from £1,800 to £6,000, Audi £2,000 to £8,000, Skoda £1,500 to £4,000, and SEAT £1,500 to £3,500. The customer must have owned the car they are trading in for at least six months, and to qualify for the discount the new car must be ordered before the end of 2017.

Plug in to big cuts

Some of the highest discounts will be applied to customers choosing to buy plug-in hybrid models, and will be separate from the Government’s low-emissions vehicle (OLEV) grant. So, for example, a customer selecting a Volkswagen Golf GTE will receive a £5,000 scrappage discount plus the £2,500 OLEV grant, cutting a total of £7,500 off the price of the car.

Vauxhall started the latest scrappage offensive with a new version of a scheme the brand has run on previous occasions. BMW/MINI, Mercedes-Benz/smart, Ford, Hyundai and Toyota have all launched similar schemes in recent weeks.

The rush to scrappage comes on the back of sliding sales in the UK retail car industry. After a record start to the year registrations in July slumped 9%, with diesel sales particularly badly hit, plummeting 20%.

Volkswagen Golf GTE plug-in hybrid charging point
Plug-in models such as the Volkswagen Golf GTE will attract the biggest discounts.

The Car Expert checks the fine print

  • This offer is a part-exchange allowance, for selected used cars part-exchanged against selected new cars.
  • Your current car can be from any brand, but must be built to Euro 4 emissions standard or earlier. This will definitely be cars registered before 31 December 2009, although some cars had Euro 5 specification engines earlier than this.
  • You must be the owner of the part-exchange vehicle and the buyer of the new car (same name and registered address).
  • You must have owned the old car for at least six months, to stop people buying an old banger for £200 and then getting a £5,000 part-exchange allowance for it.
  • The scrappage price is fixed for any car part-exchanged as part of the scheme, not an allowance on top of the car’s value. You are effectively getting nothing for your car, but a discount on the new car (although it won’t be written that way on the contract).
  • You must order your new car by 31 December 2017 and take delivery by 31 March 2018.
  • This offer cannot be used on top of any other offers from the dealer/manufacturer/finance company, but can be used on top of the government plug-in car grant.
  • The offer is not dependent on you taking any finance package or other products.

Toyota joins scrappage club

Toyota has become the latest manufacturer to offer a scrappage scheme for customers part-exchanging an older car on a new vehicle.

Running from 1 September until the end of the year, the Toyota scrappage scheme offers between £1,000 and £4,000 off the price of a new Toyota. Every model in the Toyota passenger car and LCV range is included, although the offer is not available on some base specifications vehicles. The popular hybrid models are all included in the offer.

Toyota will accept any vehicle that is at least seven years old, for a fixed part-exchange price. There is no exclusion for Euro 5 vehicles, unlike schemes from other brands. The vehicles will be scrapped in accordance with best industry practice.

The allowance is not able to be used in conjunction with any other discount, unlike most other scrappage offers in the marketplace.

The offer will only be applicable if your part-exchange vehicle is worth less than the scrappage allowance – if you are part-exchanging a vehicle worth more than the scrappage offer, it will be handled as a normal part-exchange against a new car.

The allowances are as follows for each model in the Toyota range:

ModelScrappage allowance
Aygo£2,000
Yaris£2,500
Auris£3,500
Verso£3,500
RAV4£3,500
C-HR£1,000
Avensis£3,500
Prius£2,000
GT86£2,000
Land Cruiser£4,000
Hilux£2,000
Proace£2,000

Toyota scrappage scheme includes the Auris models

The Car Expert checks the fine print

  • This offer is a part-exchange allowance, for selected used cars part-exchanged against selected new cars.
  • Your current car can be from any brand, but must be at least seven years old.
  • You must be the owner of the part-exchange vehicle and the buyer of the new car (same name and registered address).
  • You must have owned the old car for at least six months, to stop people buying an old banger for £200 and then getting a £2,000 part-exchange allowance for it.
  • The scrappage price is fixed for any car part-exchanged as part of the scheme, not an allowance on top of the car’s value. You are effectively getting nothing for your car, but a discount on the new car (although it won’t be written that way on the contract).
  • You must order your new car and take delivery before the end of the year.
  • This offer cannot be used on top of any other offers from the dealer/manufacturer/finance company.
  • The offer is not dependent on you taking any finance package or other products.

Mini concept to electrify Frankfurt show

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The Mini Electric Concept, to be unveiled at the Frankfurt motor show on the 20th anniversary of the brand’s debut under its BMW ownership, will preview a production model due on sale in 2019.

The brand produced an electric car 10 years ago, the Mini E, but it was a purely experimental model and only 600 were made. Earlier in 2017, a plug-in hybrid version of the Countryman SUV was launched, but the Electric Concept is considered a mainstay of the ‘Number One – Next’ strategy of Mini’s parent BMW Group.

No technical details of the Electric concept have yet been released, Mini only stating that the car ‘combines a drive system that is always quick off the mark with a precision-tuned suspension – the drivetrain and performance characteristics offer an enthralling drive on both city streets and country roads that is typical of the Mini product range.’

Future styling?

As a result, the exterior styling of the new car is being closely scrutinised – while Mini insists this is a concept and therefore not necessarily the look of a production model, industry observers believe it previews the future design direction of the Mini brand.

Overall the look is sharper, cleaner and more minimalist, and many believe this will be the next, fourth-generation Mini will take this route.

Several design elements reflect the electric drivetrain – the radiator grille and front air intakes are closed off as the motor does not require cooling. The body is smoothed out as much as possible to aid aerodynamics and increase the car’s range between charges. The exterior finish, with its yellow details, reflects the original Mini E.

The concept also makes use of 3D printing technology – aerodynamic inlays and the recessed louvred surfaces in the air intakes were produced using the technology. MINI says they illustrate the opportunities offered by 3D printing in terms of producing small-run or individually personalised parts.

MINI Electric Concept The Car Expert

Dacia Duster evolves for second million

Evolution rather than revolution is the theme of the second-generation Dacia Duster, that will be unveiled at the Frankfurt Motor Show on 12th September.

The new model will replace the SUV that was the standard bearer of the Romanian budget brand taken over by Renault in 1999. Since its launch in 2010, the original Duster has sold more than one million examples across the world.

Steeper screen

Therefore the redesign concentrates on improving an already successful product. Retaining its predecessor’s platform, the new Duster moves the windscreen 100mm further forward and rakes it at a steeper angle to improve interior space. The car also has a higher belt line – where the side panels meet the side windows, to give an impression of more strength, while aluminium roof bars are also fitted.

The exterior styling retains the muscular look, with distinctive elements from the first version including the squared-off wheel arches. Most obvious changes are at the front end – the headlamps at the very edges of the grille give the car a wider appearance, these lamps have a new signature with LED running lights, and the skid plate is larger with a scratch-resistant chrome finish.

According to Dacia, the interior of the Duster has been completely redesigned, with higher quality and more equipment, though details have not yet been released.

Similarly, no details have been revealed as to the new Duster’s powertrains, though they are expected to replicate the current line-up of 1.6 115hp and 1.5 125hp petrols, and 1.5 110hp diesels.

Channel 4 Dispatches – a sales executive responds

Monday night’s episode of Dispatches on Channel 4, discussing how car finance is sold in dealerships, generated some strong reactions from car sales executives on social media. We invited Fiona Duffy, a sales executive in a franchise dealership for a volume car manufacturer, to explain the sales process from the other side of the sales desk and respond to some of the claims made on the show.


I don’t watch a lot of television, so it’s even less often that I’ll get annoyed at a programme, making it a surprise even to me that I’m writing about one.

On Bank Holiday Monday, Channel 4 aired their latest episode of consumer affairs programme Dispatches, entitled Secrets of Your New Car, about how the rise of Personal Contract Purchases, or PCP, is ripping off new car customers.

The programme shifted through a few different topics – far too many to cover in detail in its time slot – and seemed to have as its main focus that car dealers are only out to rip people off or to get a sale any way they can.

First off, I know that PCP agreements aren’t for everyone and I’m not naïve enough to think that there are no less-than-scrupulous sales people about. They are by far the minority though. The episode also touched on dealerships potentially using PCPs to sell diesel cars to unsuspecting people and the possibility that car finance will be part of the next financial crisis if and when it happens.

I work as a sales executive for a main dealer, selling new and used cars, with about a 50/50 split between the two. Far more people buy new than used cars on finance, with a heavier weighting towards PCP on new.

Manufacturers like PCPs because it gives a higher, although far from guaranteed, chance of renewing a customer more frequently. And renewals are important, I’ll come back to that.

Customers like PCP because it gives them the chance to buy a better car for their monthly budget than a standard hire purchase and the chance to change cars more regularly.

Brands throw all sorts of offers at buyers to make these deals more and more attractive, with low (sometimes zero) rates of interest and huge deposit contributions. Everything is clear and in writing before anything is signed.

Every customer is given something called an Initial Disclosure Document, detailing:

It details that we offer finance and insurance products, and that we earn commission for doing so. We are up front and transparent. We have to be.

Explaining finance to customers

One of the ways Dispatches tried to make us look dishonest was by saying that people aren’t offered PCH contracts and inferred that these are comparable to a PCP. Although the monthly payments are sometimes lower, they are a very different kind of contract, often have stricter terms and can be far more difficult to end early. Crucially, they offer no option to purchase, so are unsuitable for many people who visit a retail showroom.

Although some places may offer both kinds of contact, many retailers have a dedicated fleet sales team who will deal with PCH as well as fleet and company cars. If you were to ask me for a “lease,” I’d go through the differences between PCP and PCH and if that’s the way you want to go, I’ll pass you on to a person who specialises in it.

Wouldn’t you rather deal with someone that knows it inside-out? I deal with purchases, not hire, but I certainly don’t want to push you a way that isn’t suitable or for the business to lose a customer, even if I can’t personally sell you the car.

A PCP gives a lot of protection. It’s essentially a restructured Hire Purchase agreement, with an optional final payment. That payment is set at the point of negotiation with the customer and is based on the term of the contract, the mileage that you tell us and a conservative estimate of the future value of the car. Lower mileage gives a higher end value and lower monthly payments.

Customers are not always honest

If the customer isn’t up front about their mileage in an effort to make their payments lower, they’ll end up with a car that not only isn’t worth what we thought it would be, but will also incur a financial penalty if they decide to hand it back.

Be honest. If you’ve got your annual mileage right and the car is worth less at the end of the PCP due to a drop in the market, it’s the finance company’s problem, not yours. That end value is your protection from excess depreciation. You don’t get that with a normal Hire Purchase.

If you’ve looked after your car (which you should – it’s not yours until you’ve finished paying for it. You get what you pay for with cheap repairs.), then it’s the safest way of buying a new car to protect you from uncertain values.

Which, in the current climate, brings me to diesels. Diesel is not suitable for everyone. In fact, with the improvements in the economy of petrol engines, they’re suited to fewer people than ever before, especially now that the cheaper rates of road tax are no more.

We are not trying to use PCPs to try and shift diesel cars unnecessarily. The undercover reporter sounded surprised that the sales executive didn’t know the NOx emissions of a car being sold. That information isn’t published in new car brochures, so how would we know?

All new car registrations since September 2015 have had to come under Euro 6 emissions regulations, so we can reassure that they are cleaner than they’ve ever been and that’s a restriction that’s only going to get stricter.

Diesel sales have dropped noticeably since “dieselgate” and due also to people being uncertain about the future status of these cars. The fact remains though that published MPG figures are still higher for diesel cars, which for many customers is their main buying factor.

I am not going to try and push you towards diesel. It’s more likely to be the exact opposite, especially if you do low mileage. (The brand I work for doesn’t yet offer a hybrid or electric option.)

Keeping the customer happy

Secrets of Your New Car made it seem as though we are all still stereotypical old-school Arthur Daley-type sharks out to get a deal whatever the cost to the consumer. As I said at the start, I accept that a few people like that are still around, but it is very much the minority. One sales manager I know said, “we’re more likely to bend over backwards and give you the shirt off our backs to make you happy.”

And we need you to be happy. More than ever before we are living in a society that is constantly rating itself on customer satisfaction scores. If I don’t get my five stars it will genuinely affect my pay. A sales executive earning money is not a bad thing. I still have to pay my rent the same way you pay yours.

After three years at the dealership, a lot of my business is repeat custom. Renewals, many on PCP. I don’t just want you to come back, I need you to. If I’d ripped you off or forced you into an unsuitable car or deal, what chance would that give me?

And one last thing – I’m a woman in a male-dominated industry. Sometimes people ignore me in the showroom, assuming I’m a receptionist rather than a well-trained and knowledgeable sales executive. Sometimes on the phone, a customer will insist on being put through to a salesman.

It’s difficult enough without programmes like Dispatches pandering to the stereotype and referring only to men, even using phrases like “slick-suited salesmen” or “there’s an army of salesmen out there.”

I’ll finish as I tweeted at the time. I’m very proud of my job and of the customer service I give. Dispatches never once mentioned the vast majority of us who are honest and care about finding the best deals for our customers.

I was left feeling totally undermined. Believe me, some of the monthly payments I see make my eyes water, but if they are affordable to you, then who am I to judge? Just please don’t judge me by my career.

Sports model tops new BMW i3 electric range

The BMW i3 has been facelifted three years after it first went on sale, with styling revisions, more equipment and a new sports-pitched model, the i3s.

This version produces 184hp with peak torque of 270Nm, which compares to 170hp and 250Nm from the i3. It will go from 0-62mph in 6.9 seconds and onto 99mph, while its official electric range is 174 miles, the real-world range 125mph.

Sports suspension is also fitted, with bespoke springs, dampers and anti-roll bars, that also drops the ride height by 10mm. A Sport drive mode is added, with more direct response to the accelerator and sharper steering, while a 40mm wider track is contained within black wheel arch extenders. The 20-inch alloy wheels are 20mm wider than previous versions.

More miles per charge

Across the i3 line-up improved range is promised from the 94Ah lithium-ion battery mounted in the floor. The Dynamic Stability Control traction system has been refined and responds faster, while a wheel speed limiter both aids stability and improves the energy regenerated under braking.

The restyling majors on a sportier look emphasising the i3’s width, with a black belt running from the bonnet over the roof, more black on the A-pillars and roof lines and a chrome strip across the rear flank. More exterior paint finishes are now available and LED headlamps are now standard, while the choice of driver-assistance systems available has been expanded.

Both the i3 and i3s can be ordered with a range-extender petrol engine. The two-cylinder unit offers 38hp to drive a generator and adds 93 miles to the everyday range.

BMW i3 The Car Expert

Chery shows shape of Euro SUV

Chery has revealed the first sketches of the SUV it intends to launch into Europe, including likely the UK.

The first vehicle in what the Chinese manufacturer describes as its all-new ‘global model line’, and which will focus on SUVs and crossovers, will be unveiled at the Frankfurt Motor Show on 12th September.

According to Chery’s research and development head Ray Bierzynski, the new model line will launch “within a few years”, and all models in the line-up will feature “characteristic styling, user-focused technology, electrified powertrains and advanced safety features.”

Water inspiration

The styling of the initial compact SUV follows the brand’s ‘Life in Motion’ design language, developed by chief designer James Hope. The concept focuses on ‘hydrodynamic surfacing’, aiming at reflecting the qualities of running water, while the front end is dominated by a chrome horizontal bar and LED headlamps.

So far no details have been released of the car’s technical specification or powertrains, though the car is understood to have been built on an all-new platform.

The brand, which has sold more than 1.2 million units overseas since it was founded in 1997 – more than any other Chinese carmaker – is currently planning its European expansion. Retail and fleet channels will be included in the evaluation, and European design and R&D facilities will be established.  Chery SUV The Car Expert

Will scrappage schemes really boost new car sales?

There has been a flurry of new part-exchange “scrappage schemes” announced in the last few weeks, with manufacturers offering thousands of pounds for owners of older, higher-polluting cars to trade them in for shiny new vehicles.

All of the offers are based on owners part-exchanging a pre-2009 car for a new 2017 model. In all cases, the buyer of the new car must be the owner of the part-exchange vehicle, and must have been the owner for a sufficient time (to stop people buying an old banger for £200 then part-exchanging it for £2,000).

Strictly speaking, not all the of the offers involve scrapping your old car when buying a new one. The BMW/Mini offer is simply a part-exchange allowance for old diesel cars, while Mercedes/Smart and Hyundai are planning to scrap cars with Euro 1 to Euro 3 emissions levels (roughly pre-2005). Ford says it will scrap all part-exchanges handled under its offer.

Some of the offers are targeted at old diesel cars (BMW and Mercedes-Benz), while others are any pre-Euro 5 cars (Ford and Hyundai). And it’s expected that other manufacturers will start offering similar schemes very soon.

Meanwhile, Vauxhall has run a scrappage offer several times in the last few years, although in a slightly different way. Rather than offering £2,000 on top of your part-exchange value, it simply offers to give you a minimum of £2,000 for your car, regardless of its actual market value. There is also no link to emissions levels or fuel type.

To recap, here are the programmes currently available:

  • BMW/Miniup to £2,000 part-exchange allowance for pre-Euro 5 diesel cars on selected BMW and MINI models (mainly diesels). No scrappage component to offer.
  • Mercedes-Benz/Smartup to £2,000 part-exchange allowance on pre-Euro 5 diesel cars on selected diesel or hybrid Mercedes and smart models. Euro 1 to Euro 3 part-exchange cars will be scrapped, Euro 4 won’t.
  • Fordup to £2,000 part-exchange allowance on pre-Euro 5 cars (petrol or diesel) on selected Ford cars and van models. All part-exchange cars will be scrapped.
  • Hyundaiup to £5,000 part-exchange allowance on pre-Euro 5 cars (petrol or diesel) on selected Hyundai models. Euro 1 to Euro 3 part-exchange cars will be scrapped, Euro 4 won’t.
  • Vauxhall – up to £2,000 part-exchange allowance on any vehicle (to bring the part-exchange value up to £2,000) on selected Vauxhall models. All part-exchange cars will be scrapped.

Can the new scrappage schemes repeat the success of the past?

The government scrappage scheme of 2009/2010 certainly brought a lot of customers into a new car who wouldn’t have previously considered one. Nearly 400,000 cars were scrapped under the scheme, according to official government numbers.

It’s also fair to say that the timing of the government scheme coincided with the surge in popularity of personal contract purchase (PCP) car finance. Exactly how much the scheme contributed to the rapid growth in PCPs needs far more research, but it certainly meant a whole new generation of car buyers were suddenly able to swap their old banger for a shiny new car on a very affordable monthly payment.

With nearly 90% of all private new car sales now funded by PCP car finance, there is less opportunity to repeat this spectacular result. To succeed, car dealers will need to convert potential used car buyers, maybe planning to pay cash or get a personal loan, into new car buyers on a PCP.

In 2009/10, the biggest winners of the government scrappage scheme were budget mainstream manufacturers, with Hyundai and Kia leading the way. It’s not hard to see why this would be – a guaranteed minimum part-exchange value of £2,000 and PCP finance on less than £10,000 of new car was very affordable for many people.

But that was a national programme, supported by £400 million of taxpayers’ money (although it was actually very profitable for the government, since the VAT on each new car was worth much more than the state’s contribution). The new programmes are limited to a handful of manufacturers, each with their own terms and conditions, and limited to specific vehicles.

Vauxhall claims to have scrapped more than 20,000 vehicles under repeated scrappage schemes since 2015, but these are not linked to emissions and have simply been a Vauxhall promotion on selected models. It’s evidently worked well enough for Vauxhall to run the offer at least once per year over the last three years.

Are these offers simply marketing or political stunts?

Mercedes-Benz and BMW were the first to announce their emissions-based schemes, yet neither of those manufacturers are exactly targeting the budget end of the market – even with low-rate finance options available. How many old banger drivers are really likely to be seriously considering a new BMW or Mercedes?

Both the BMW/Mini and Mercedes/Smart offers are targeted at owners of old diesel cars, and are only applicable to selected new models. Both offers are also primarily aimed at getting new diesel cars out the door (plus selected low-emissions petrol models at BMW), in an attempt to halt the tide of customers deserting new diesel cars in favour of new petrol cars or used vehicles.

For two manufacturers who are heavily reliant on diesel sales to hit their targets, it’s certainly a convenient picture to paint for the public. “It’s old diesel engines that are killing polar bears, not new ones, so let’s show the world we’re doing something about it.”

Of course, it would be more convincing if Mercedes wasn’t actively recalling most of its Euro 5 and Euro 6 diesel cars (ie – the “low emissions” ones) for a software update to ‘improve’ their emissions performance.

The Car Expert's Ten Golden Rules of Buying a Car
Is Mercedes-Benz really expecting many customers to take advantage of its scrappage offer?

Good value for lower-end new car buyers

For mainstream manufacturers like Ford, Hyundai and Vauxhall, scrappage schemes make a lot more sense. The jump from old car to new car is a realistic step for far more customers, although it is usually reliant on competitive finance offers to make it happen.

Offering a couple of thousand pounds over the market value of a part-exchange vehicle could make a significant difference to the affordability of a new Hyundai i10, Ford Fiesta or Vauxhall Adam. It’s less likely to make a BMW 3 Series or Mercedes-Benz E-Class achievable for most buyers.

Ford gets van buyers involved

Of all the scrappage schemes announced so far, only Ford is making an attempt to include commercial vehicles as well as passenger cars. Including other discounts available, Ford is offering up to £7,000 off the price of selected new Transit vans.

Given the number of pre-Euro 5 vans clogging up city streets around the UK, and the stop-start nature of urban delivery work, this is perhaps the most laudable of all the scrappage offers available.

Ford Transit scrappage scheme
Ford is offering up to £7,000 off a new Transit, including a £2,000 scrappage allowance

What are the hidden costs of the scrappage schemes?

As with the 2009/10 government scrappage programme, there has been debate about the overall environment merits of the latest scrappage schemes.

While it’s great to get higher-polluting cars off the roads, it’s highly dubious as to whether the total environmental effect of scrapping perfectly roadworthy vehicles and replacing them with new vehicles is any better. There have been many arguments about this, and it’s fair to say that opinion is split.

The other elephant in the room is car finance. Although none of the scrappage schemes are reliant on customers taking out finance, the reality is that the target customers for these programmes are highly likely to need finance to afford their new car. So we reduce the number of higher-polluting cars on the road, but increase buyers’ debt levels to pay for the new lower-polluting ones.

With all the current discussion about growing car finance debt and the potential impact on the economy, it will be interesting to see if there is a corresponding jump in car finance levels from scrappage customers. We are potentially trying to solve one problem by making another one worse. Which, of course, is largely how we ended up with all these polluting diesel cars on city streets in the first place…